Release Control and Incident Response Lead

Build your career and Australia’s future. 

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.   

A fantastic opportunity has presented itself for a Release Control and Incident Response Lead

A bit about your role

The Release Control and Incident Response Lead role leads release control and incident response for systems supporting Field Services, ensuring safe, well-coordinated releases and effective handling of production incidents. You act as the business-facing lead for operational readiness, aligning releases to field priorities, assessing risks and impacts, and ensuring clear governance, communication, and stakeholder sign-off. You collaborate with delivery teams to plan and sequence releases, support end-to-end release activities, and maintain stability before, during, and after deployments. In incident response, you provide oversight and coordination across teams, translating technical issues into business impact, driving timely resolution within SLAs, and escalating where needed. You maintain clear, structured communication with stakeholders, lead post-incident reviews, and drive continuous improvement to strengthen processes, reduce recurring issues, and enhance operational performance.

A bit about you

The ideal candidate brings strong technical expertise in delivering and operating software systems within complex IT environments, with proven ability to lead teams and coordinate outcomes across business and IT. You have experience in incident, service, and release management, including handling high-pressure incidents, applying SLA/KPI frameworks, and assessing operational risk and service impact.

You are confident influencing without authority, aligning stakeholders, and communicating clearly in production and support settings. Familiar with ITIL practices and release governance, you can manage release planning, readiness, and impact assessment. Experience in Field Services or operational environments is valued, along with the ability to lead post-incident reviews and drive continuous improvement to reduce repeat issues and strengthen performance.

Life at nbn 

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them. 

A more inclusive working world 

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women. 

Equal Opportunities for All 

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [email protected] or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website. 

Where to from here? 

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed. 

Please note that this is a permanent opportunity and applications for this role will close at midnight Friday, 19th June 2026.

To be eligible for this role, you must have full working rights in Australia.