Research Operations Senior Associate

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

• Report to our Research Operations Manager and drive key aspects of the operational strategy for improving and scaling efficient, compliant research services for all Atlassians.
• Engage, onboard and collaborate with strategic support partners, third party vendors, and agencies, to ensure that Atlassians have access to best in class Research Operations tools and services.
• Drive the quality, efficiency and effectiveness of services provided to the organisation, through performance measurement and tracking to inform insights and actions toward service delivery improvement.
• Manage improvement initiatives ensuring that impact is achieved through successful delivery of objectives to timelines, budget and stakeholder expectations.
• Partner with internal teams such as engineering, data science, design, and product management to optimise practices for customer understanding across the business.
• Contribute to operations thought leadership and business-oriented research services.

Your Background

• Extensive hands-on experience in research operations, ranging from participant recruitment, audience and sample management, vendor and budget management, knowledge management, research tooling and/or research capability development
• Experience leading and driving operational process improvements and/or innovations in complex or enterprise level software environments
• Proven experience influencing service delivery outcomes and driving measurable and successful change across organisational boundaries through communication of operational metrics
• Experience in reviewing and optimising operational processes, reporting and associated information.
• Experience building trusted advisor relationships with business partners
• Proven experience in optimising operations roadmap and priorities, ensuring they are aligned to company objectives

Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .