Revenue Operations Analyst

At Sonder, we help organisations improve the health, safety and wellbeing of their people, empowering them to be at their best. Our mobile app provides immediate, 24/7 support to our members from a team of safety, medical, and mental health professionals - plus onsite help for time-sensitive scenarios. Accredited by the Australian Council on Healthcare Standards (ACHS), our platform gives our customers the insights they need to act on tomorrow’s wellbeing challenges today.
Founded in 2017, Sonder has rapidly expanded with operations in Australia, New Zealand, and the UK. After a highly successful Series B capital raise in August 2022, we are scaling globally to make a positive impact on our customers and their people. Our approach is both technology-driven and human centred aiming to transform workplace wellbeing with accessible, preventive care.

• 900,000+ eligible members across multiple countries
• 200 + team members, as well as an on-the-ground responder network 
• Partnerships with major corporations, education providers, and government agencies 

Join Sonder’s mission to deliver timely and effective global support, and contribute to empowering people to be at their best.

About the role

As the Sales Operations Analyst, you will play a crucial role in aligning sales and marketing operations throughout the entire sales cycle, driving growth through improved operational efficiency. You will be responsible for providing data analysis and reporting to identify trends, performance metrics, and revenue growth opportunities across the Sales and Marketing teams.

In addition, you will oversee the management of our Go-to-Market systems, including CRM and other sales and marketing tools. Ensuring these systems are fully integrated, optimised, you will also provide ongoing training and support to users to maximise their effectiveness.

What you’ll be doing

• Track and report on key KPIs across sales and marketing to support business operations.
• Use tools like Google Suite, HubSpot, and Looker Studio for daily analysis and reporting.
• Analyse marketing channels (e.g., SEO, paid search, social) to guide sales campaigns and growth strategies.
• Manage CRM systems, ensuring data accuracy, and drive utilisation of sales/marketing tools.
• Identify opportunities to improve sales and marketing conversion rates and shorten sales cycles.
• Lead CRM data maintenance, automation initiatives, and process efficiencies.
• Conduct market analysis and provide insights to refine Ideal Customer Profiles (ICPs) and buyer personas.

Who are we looking for?

The ideal candidate has a growth mindset and is passionate, self-motivated, and takes pride in producing high-quality work every day. Above all else, you - the ideal candidate - will embody the Sonder values and love working in a fast-paced, dynamic workplace.

What you bring to the team;

• Bachelor’s degree in Business, Marketing, Data Analytics, Finance, or related fields.
• 1-3 years of experience in sales/marketing operations, business analysis, or data analytics.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and data analysis tools.
• Strong attention to detail in data analysis and reporting.
• Highly organised with a proven ability to manage data, processes, and records efficiently.
• Excellent verbal and written communication skills, with the ability to present insights clearly and collaborate across teams.
• Adaptable and eager to learn new tools and techniques in dynamic, fast-paced environments.

Why join Sonder?

At Sonder, we thrive in a fast-paced, high-performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals, dedicated to making a real impact on people’s lives every day.

• Hybrid and flexible working environment. Enjoy the perfect balance of in-office collaboration and work from home flexibility, empowering you to optimise your productivity and work-life balance.
• Gain free access to the Sonder app for you and your family, offering 24/7 on-demand support for health, wellbeing, and safety.
• $1000 annual contribution as part of your development plan + 2 days of study leave
• Paid parental leave with an attractive return to work policy, 12 weeks for Primary Carers and 4 weeks for Secondary Carers, plus our Primary Carers return to work at 80% for the first 3 months at full pay.
• Participate in our Employee Share Option Plan (ESOP) for you to be a part of Sonder’s success. 
• Salary packaging novated leasing.
• ​​Access $250 annually to fund to invest in your wellbeing, empowering you to choose the support that best fits your needs.
• Free coffee on Tuesdays and catered lunch on Thursdays.
• Team social fund to connect with your team, plus monthly company wide social events. 
• Dog-friendly office. 
• Volunteer leave. 2 days per year to participate in meaningful causes and contribute back to the community.

Check out our life page for more info - https://www.linkedin.com/company/sondersafe/life/
Sonder is committed to creating an inclusive and diverse workplace for everyone. We offer equal opportunities to all, regardless of race, gender, age, disability, political beliefs, sexual orientation, or any protected status. All qualified applicants are encouraged to apply and join us in fostering a respectful and empowering environment.

Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and WWCC 

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