At Sonder, we help organisations improve the health, safety and wellbeing of their people, empowering them to be at their best. Our mobile app provides immediate, 24/7 support to our members from a team of safety, medical, and mental health professionals - plus onsite help for time-sensitive scenarios. Accredited by the Australian Council on Healthcare Standards (ACHS), our platform gives our customers the insights they need to act on tomorrow’s wellbeing challenges today.
Founded in 2017, Sonder has rapidly expanded with operations in Australia, New Zealand, and the UK. After a highly successful Series B capital raise in August 2022, we are scaling globally to make a positive impact on our customers and their people. Our approach is both technology-driven and human centred aiming to transform workplace wellbeing with accessible, preventive care.
- 900,000+ eligible members across multiple countries
- 200 + team members, as well as an on-the-ground responder network
- Partnerships with major corporations, education providers, and government agencies
Join Sonder’s mission to deliver timely and effective global support, and contribute to empowering people to be at their best.
About the role
As the Revenue Operations Manager, you will have ownership of the revenue operations function, enabling our Go-To-Market teams—Sales, Marketing, and Customer Success—to achieve growth and operational efficiency. You will focus on developing and implementing scalable processes, leveraging data insights to inform strategy,and collaborating with cross-functional teams to align strategies and systems effectively.
The ideal candidate is an experienced Revenue Operations Manager who thrives in hands-on roles, has strong data analytics skills, and excels at collaborative problem-solving across teams.
This is a unique opportunity to enhance our revenue operations function, contributing directly to revenue growth.
What you’ll be doing
- Leading the development and execution of revenue operations processes to enhance efficiency and scalability across Sales, Marketing, and Customer Success teams.
- Driving data accuracy and generating actionable insights through advanced analytics to inform strategic decisions.
- Own and optimising the revenue tech stack, including CRM, marketing automation, and customer success platforms.
- Creating performance dashboards and analytics to monitor key revenue metrics and deliver regular reporting.
- Collaborating with cross-functional teams to streamline workflows and improve lead-to-cash processes.
- Partnering with leadership to develop accurate revenue forecasts, pipeline management, and territory design strategies.
- Designing and implementing incentive programmes aligned with revenue objectives to maximise team performance.
- Manage and guide a small team, fostering a culture of collaboration and high performance.
- Identify key opportunities for upselling, cross-selling, and retention based on revenue data analysis.
Who are we looking for?
The ideal candidate has a growth mindset and is passionate, self-motivated, and takes pride in producing high-quality work every day. Above all else, you - the ideal candidate - will embody the Sonder values and love working in a fast-paced, dynamic workplace.
What you bring to the team;
- Bachelor’s degree in Business, Economics, Data Science, Statistics, or a related field.
- 5+ years of experience in Revenue Operations or Sales Operations within a SaaS or technology environment.
- Demonstrated people leadership experience
Proven track record in designing and implementing scalable revenue processes. - Strong analytical skills, with expertise in HubSpot and business intelligence tools like Tableau.
- Experience in creating and managing revenue forecasts, pipeline health analysis, and sales territory design.
- Exceptional project management and organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
- Strategic thinker with a proactive problem-solving approach to process improvement.
- Excellent communication and stakeholder management skills, with the ability to influence and align cross-functional teams.
Why join Sonder?
At Sonder, we thrive in a fast-paced, high-performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals, dedicated to making a real impact on people’s lives every day.
- Hybrid and flexible working environment. Enjoy the perfect balance of in-office collaboration and work from home flexibility, empowering you to optimise your productivity and work-life balance.
- Gain free access to the Sonder app for you and your family, offering 24/7 on-demand support for health, wellbeing, and safety.
- $1000 annual contribution as part of your development plan + 2 days of study leave
- Paid parental leave with an attractive return to work policy, 12 weeks for Primary Carers and 4 weeks for Secondary Carers, plus our Primary Carers return to work at 80% for the first 3 months at full pay.
- Participate in our Employee Share Option Plan (ESOP) for you to be a part of Sonder’s success.
- Salary packaging novated leasing.
- Access $250 annually to fund to invest in your wellbeing, empowering you to choose the support that best fits your needs.
- Free coffee on Tuesdays and catered lunch on Thursdays.
- Team social fund to connect with your team, plus monthly company wide social events.
- Dog-friendly office.
- Volunteer leave. 2 days per year to participate in meaningful causes and contribute back to the community.
Check out our life page for more info - https://www.linkedin.com/company/sondersafe/life/
Sonder is committed to creating an inclusive and diverse workplace for everyone. We offer equal opportunities to all, regardless of race, gender, age, disability, political beliefs, sexual orientation, or any protected status. All qualified applicants are encouraged to apply and join us in fostering a respectful and empowering environment.
Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and WWCC
What We Do
At Sonder, we help organisations improve the wellbeing of their people and empower them to be at their best. We do this by providing leaders with a comprehensive care platform that delivers support through the right care, at the right time. Allowing people take control of their wellbeing in a way that suits them - on their terms, on their schedule, and on their device. It also gives leaders the unique (anonymised) data and insights they need to get ahead of tomorrow’s wellbeing challenges, today. Accredited by the Australian Council on Healthcare Standards (ACHS), all Sonder members have easy access to professionally curated wellbeing and safety resources, along with 24/7 support and advice from registered health professionals. Join us today and put wellbeing where it matters most - in the hands of your people. Interested in joining our growing team? https://sonder.io/careers/
