Handle phone-based sales enquiries for vehicle subscriptions, educate customers on products and rideshare earnings, book customers into support programs, schedule appointments, coordinate with operations to meet sales targets, and maintain high customer service standards.
About us
At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership.
But we aren’t just about vehicle ownership; We are also fast-tracking the transition to green mobility, and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.
About the role
We’re looking for a confident, customer-focused Sales Consultant to join our team based in our Haymarket, Sydney CBD office. This phone-based position will see you help customers choose the right vehicle subscription for rideshare driving. No cold calling — just real conversations and warm enquiries every day.
Reporting to the Sales Team Leader, the Sales Consultant is a key business contributor whose primary role is to drive business growth via a customer and solution focused approach. This role will be responsible for handling sales enquiries and educating customers over the phone on Splends unique industry leading products and benefits, and progressing potential customers through the sales pipeline from enquiry to subscription.
Responsibilities
- Educate customers across our product suite and service offering and Splends points of difference.
- Use a consultative selling approach to understand customer needs and to recommend appropriate products.
- Manage an end-to-end sales pipeline, guiding customers through the full sales cycle from initial engagement to close.
- Educate customers on the benefits and potential earning and lifestyle that on-demand driving can offer and how we can support their journey.
- Help customers new to rideshare by booking them into our Splend Assist program and communicate the required documents to bring with them.
- Work closely with the operation and depot teams to ensure we are maximising all sales potentials and placing focus on specific products where required to meet stock demands and business goals.
- Maintain a high level of customer service in line with Splends values and passion for our customers.
What you’ll bring
- Minimum 1 year of proven sales experience in a formal sales environment.
- Automotive sales experience is highly regarded (but not essential).
- Demonstrated ability to confidently identify customer needs and clearly articulate and sell the key benefits of a product or service.
- Proven track record of confidently closing sales deals and successfully upselling to maximise customer value.
- Experience working in a high-volume sales environment (50–60 calls per day).
- Strong pipeline management capabilities with the ability to effectively manage leads and follow-ups.
- Experience using CRM systems to manage customer interactions, track opportunities, and maintain accurate records.
- Be a highly effective communicator with the ability to work in a team and build rapport with customers from a variety of cultural backgrounds.
- Basic negotiation skills
- Excellent time management skills
- Eager to learn, grow and develop in a high growth scale up environment.
- Great customer service skills with a customer outcome driven focus and approach.
- Strong administrative capabilities.
- Comfortable and able to work alternate Saturdays (with a day off in lieu the week following).
What we offer
- Uncapped commission
- Salary packaging with 15% employer contributions for Electric Vehicles
- A day off on your birthday
- Employee Assistance Program
- Dedicated Learning & Development platform
Splend is a dynamic growth company with a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact.
At Splend, we value diversity and inclusion and consider it as key to our success. We are dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.
When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.
Splend Sydney, New South Wales, AUS Office
1 Oxford St, Sydney, New South Wales, Australia, 2010
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