Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
As a Sales Operations Coordinator at Thermo Fisher Scientific, you will support our commercial sales team and enable exceptional customer experiences. Working with our technologies and solutions, you'll drive operational excellence through first-point-of-contact resolution for field-based teams. You'll manage responsibilities including Quotations and RFQ's alongside sales operations activities using advanced CRM and ERP systems. This role offers opportunities to optimise processes, improve workflows, and contribute to our mission of enabling customers to make the world healthier, cleaner, and safer.
Key Responsibilities:
- Offer initial assistance to the field sales team by addressing their customer inquiries regarding quotations, product details, standard pricing, and stock availability queries.
- Coordinate the despatch of equipment orders, communicating with collaborators, such as Customers, Couriers, Warehouse, and Third Party Service Providers to ensure smooth delivery of sensitive instrument orders.
- Liaise with the commercial teams to ensure transparency on your activities with the customer and communicate any action or follow up required.
- Utilise Salesforce.com for recording of sales support activity.
- Facilitate the Demo of Equipments to and from the events/customer sites and intercompany locations while maintaining accurate records to ensure process compliance.
- Coordinate the return of goods process (return authorisation).
- Utilise supplier catalogues, on-line databases, and other appropriate resources to cross reference products to meet customer quoting requirements.
- Participate in product/vendor/systems meetings to stay up to date on new product lines and current systems.
- Investigate and respond to any customer enquiries resulting from incorrect or delayed shipments.
- Facilitate the Reporting for our commercial team on ad hoc basis harnessing the expertise in MS Excel
REQUIREMENTS:
- 5+ years of progressive experience in corporate business operations, including experience in sales operations, customer service, or related field
- Preferred Fields of Study: Science, Business, or related field
- Validated experience in Order Fulfillment will be an advantage
- Advanced proficiency in CRM systems (Salesforce) and ERP platforms (Oracle - E1)
- Expert-level Microsoft Office skills, particularly Excel
- Strong knowledge of revenue recognition, and compliance procedures
- Excellent verbal and written communication skills, including business English
- Demonstrated ability to manage multiple priorities
- Strong attention to detail and analytical problem-solving capabilities
- Experience with tender/contract administration and documentation
- Ability to build strong relationships with internal and external stakeholders
- Strong process improvement skills
- Ability to work independently while collaborating effectively within a team
- Customer-focused mindset with commitment to service excellence
- Flexibility to adapt to changing business needs and requirements
- Understanding of financial analysis and reporting
Frequent Contacts:
Internal
- Key Account Managers, Product Experts, Sales Specialists, Sales Development Representatives, Commercial managers
- Customer Service
- Finance and Accounts Receivable/Payable Team
- Supply Chain
External
- Customers
Minimum Requirements/Qualifications:
- Science degree and/or related experience
- Previous sales or customer service experience
- Meticulous attention to detail
- Passion for providing outstanding customer service and achieving results through others
- Excellent social, written and verbal skills
- The capability to think creatively
- Able to handle fast-paced environment and work to tight deadlines
- Strong interpersonal and time management capabilities
- Able to prioritise work
Benefits
Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.
- Health & Wellbeing: Join a company that prioritises your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
- Flexibility: Balance your work and personal life with flexible arrangements.
- Extra Leave: Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
- Charitable Giving & Volunteering: Make an impact with paid volunteer time to support non-profit organisations that matter to you.
- Learning & Development: Advance your career with access to online courses via Thermo Fisher Scientific University Plus, workshops, and mentorship programs for continuous learning and skill development.
Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 125,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today: http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
