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Cloud • Fintech • Information Technology • Machine Learning • Software
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Food • Retail • Agriculture • Manufacturing
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Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Assess customers’ Falcon environments, identify security misalignments, recommend remediation, and guide customers toward improved security posture. The role documents and resolves issues within SLAs, produces service reports, coordinates troubleshooting with support and internal teams, and maintains customer satisfaction. Candidates need cybersecurity experience, strong customer communication, Windows/Linux/macOS knowledge, and threat detection or incident response expertise.
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Leads Security Cloud Solution Architects serving enterprise and public sector customers across Australia and New Zealand. Drives adoption of Microsoft security solutions, security transformation, secure AI foundations, operational maturity, customer value, retention, and measurable business outcomes. Partners with CISOs and senior stakeholders, manages escalations, coaches technical professionals, collaborates across sales and engineering, and shapes security strategy and roadmaps through customer insights.
Overview
Responsibilities
Drive Customer Success
Qualifications
ExperienceRequired
At Microsoft, our mission is to empower every person and every organisation on the planet to achieve more. As a Security Customer Success Manager, you will lead a team of highly skilled Security Cloud Solution Architects (CSAs) who help some of Australia's and New Zealand's largest organisations strengthen cyber resilience, secure AI adoption, modernise security operations, and realise value from their Microsoft investments.
This is a leadership role for someone who combines deep cybersecurity knowledge with strong people leadership, customer engagement, and business acumen. You will be responsible for leading a high-performing team, shaping customer strategy, and driving measurable security and business outcomes across a broad portfolio of enterprise customers.
Responsibilities
Drive Customer Success
- Partner with customer executives, CISOs, security leaders, and technical stakeholders to accelerate security transformation.
- Help customers adopt and operationalise Microsoft Security solutions including Microsoft Sentinel, Microsoft Defender, Microsoft Entra, Microsoft Purview, Security Copilot, and emerging AI security capabilities.
- Ensure successful delivery of customer engagements, adoption plans, and security outcomes.
- Act as an escalation point for complex customer challenges and critical situations.
- Lead execution across a portfolio of enterprise and public sector customers.
- Drive measurable outcomes including security adoption, consumption growth, customer value realisation, and long-term retention.
- Collaborate closely with sales, engineering, services, support, partners, and customer success teams.
- Use data and operational insights to continuously improve execution and business results.
- Help customers build secure AI foundations and modern security operating models.
- Influence security strategy and technical roadmaps through customer feedback and industry insights.
- Drive innovation, scale best practices, and contribute to Microsoft's leadership in cybersecurity.
Qualifications
ExperienceRequired
- Bachelor's degree in Computer Science, Cyber Security, Information Technology, Engineering, or a related field, or equivalent experience.
- 8+ years of experience in cybersecurity, cloud, consulting, technical leadership, or customer-facing technology roles.
- People leadership experience, including coaching and developing technical professionals.
- Experience engaging senior technical and business stakeholders.
- Strong understanding of modern security architectures and frameworks.
- Experience leading cybersecurity, cloud transformation, or customer success teams.
- Expertise in one or more areas including Security Operations (SOC), SIEM, XDR, Identity & Access Management, Cloud Security, Zero Trust, Data Security, Governance, Risk & Compliance, or AI Security.
- Experience working with enterprise and government customers.
- Microsoft security certifications or equivalent industry certifications.
- Strong commercial and business management skills.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
