Jobs at Microsoft

Lead strategic initiatives improving the health, resiliency, and operational maturity of critical Azure customer workloads. Act as a trusted advisor during prevention, incident response, and recovery; coordinate executive communications; identify systemic risks; and translate customer issues into platform enhancements. Partner across engineering, product, support, and field teams to influence roadmaps, prioritize investments, and deliver measurable multi-quarter improvements across Microsoft Cloud.

Lead customer experience transformation engagements involving CRM, CCaaS, contact centers, Power Platform, automation, and AI. Design scalable solution architectures, conduct technical discovery, workshops, demonstrations, and proofs of concept, and advise executive stakeholders. Partner with sales, engineering, partners, and customers throughout the sales cycle. Address integration, security, governance, data, and enterprise architecture while mentoring other Solution Engineers.

Leads and develops a team of Account Executives serving corporate accounts. Owns sales strategy, pipeline accuracy, revenue growth, customer relationships, complex negotiations, account planning, partner collaboration, and customer outcomes. Drives adoption of licensing and consumption solutions, coaches teams on industry and solution expertise, and manages recruiting, succession planning, performance, and professional development.

Develop commercial approaches, proposals, and deal strategies for Microsoft customers across Australia and New Zealand. Partner with sales and account teams, lead complex negotiations, assess contracts and profitability, address contractual amendments, and use customer and commercial data to support account planning and cloud growth. Ensure compliant deal execution by applying company policies, regulatory requirements, security standards, and documentation practices.

Manages Microsoft Elevate client accounts, builds executive relationships, identifies and advances sales opportunities, maintains pipeline accuracy, forecasts revenue, and orchestrates internal teams and partners. Advises customers on digital transformation by connecting business needs to Microsoft solutions, industry insights, and tailored use cases. Drives upsell and cross-sell opportunities while supporting customer value, investment decisions, and revenue growth.

Advise customers and partners on Microsoft 365 Copilot and agentic solutions across deployment, adoption, usage, and expansion. Drive customer success plans, resolve technical blockers, demonstrate solution value, analyze business processes, and present complex concepts to business and IT decision-makers. Build executive relationships, manage opportunities and partner engagement, develop technical solutions, share best practices, and guide customers across Microsoft 365, Power Platform, Copilot Studio, Azure, security, compliance, and governance.

Leads go-to-market strategy and execution for Microsoft’s AI Business Process solutions across Asia. The role drives revenue growth, pipeline acceleration, sales activation, partner-led demand generation, cross-functional alignment, field enablement, business planning, and data-driven investment decisions. It also synthesizes market and field insights to influence corporate GTM plans, product roadmaps, and solution strategy.

Lead technical pre-sales engagements for Microsoft Azure platform and AI infrastructure solutions. Design secure, scalable, resilient, compliant, and sovereign cloud architectures; guide customers through workload migration and modernization; and lead technical workshops, demonstrations, prototypes, pilots, and proofs of concept. Advise on Windows, Linux, Oracle, networking, containers, security, hybrid cloud, and enterprise platforms including SAP, VMware, NetApp, and Red Hat.

Leads Microsoft’s Business Process Solution Engineering team across Australia. Responsibilities include managing and coaching technical teams, developing business and territory plans, supporting pipeline growth, partnering with sales and customers, shaping CRM, ERP, Contact Centre, and Power Platform solutions, engaging C-suite stakeholders, driving technical excellence, and championing AI readiness and innovation.

Lead consultative sales and customer engagements for Microsoft AI Workforce solutions, including Microsoft 365 Copilot, Copilot Studio, Copilot Chat, agents, and frontline worker offerings. Develop customer strategies, identify and close strategic opportunities, orchestrate internal teams and partners, conduct business and technical value conversations, support cross-selling and upselling, and provide subject-matter expertise on use cases, competitors, governance, and AI transformation adoption.

Develops and expands Microsoft’s relationships with Global Systems Integrators and advisory partners across Australia and New Zealand. Builds executive relationships, strategic business plans, cloud and AI adoption initiatives, account plans, sales pipelines, co-selling motions, marketing campaigns, and partner capabilities. Advises partners on market opportunities, regulatory requirements, and digital transformation while resolving escalations and driving mutual revenue growth across enterprise and public-sector customers.

Guide customers through deployment, adoption, optimization, and secure use of Microsoft cloud, security, and AI solutions. Provide consultative technical guidance across Microsoft 365, Endpoint Management, Windows 365, Copilot, identity, and data protection, with deep expertise in Security or Copilot. Diagnose deployment blockers, collaborate with customers, partners, engineering, and product teams, and develop scalable technical guidance and tools.

Drives Microsoft Unified Support sales opportunities from discovery through close. Engages enterprise customers, identifies business needs and technical readiness, builds pipeline, develops value propositions, coordinates account and services teams, and executes close plans. The role also supports customer satisfaction, consumption growth, business planning, stakeholder mapping, whitespace analysis, and partner collaboration.

Lead strategic partnerships with major technology partners, building executive relationships and long-term account visions. Develop joint business plans, GTM and co-selling strategies, partner capability programs, recruitment plans, and Azure Marketplace offerings. Drive cloud consumption, pipeline, forecasting, digital transformation, and shared sales growth while resolving escalations and coordinating Microsoft stakeholders.

Drive customer outcomes by designing and delivering secure, resilient, AI-enabled Microsoft cloud solutions for financial services organizations. Lead virtual teams, remove technical and business blockers, translate business priorities into scalable architectures, and guide deployment, adoption, operational readiness, and value realization. Identify repeatable patterns and capability gaps, influence technical strategy, build executive relationships, and expand cloud consumption and usage across the financial services portfolio.

Leads proactive and reactive technical support for Microsoft’s strategic Microsoft 365 customers. Manages complex escalations, engineering incidents, health checks, telemetry analysis, and customer feedback loops. Partners with product and engineering teams to resolve issues, identify product gaps, optimize customer environments, and influence Microsoft 365 and Copilot improvements. Participates in scheduled engineering on-call rotations and helps evolve the Mission Critical Service offering.

Leads proactive and reactive technical support for Microsoft’s strategic Microsoft 365 customers. Manages complex escalations, engineering incidents, health checks, customer telemetry, and change-management interactions. Advocates for customers with product engineering teams, identifies product issues and configuration gaps, synthesizes feedback, and influences product improvements. Supports Copilot adoption, participates in engineering on-call rotations, and helps evolve Microsoft’s Mission Critical Service offering.

Lead strategic planning, executive operations, business process optimization, financial management, organizational change, and people culture initiatives for Microsoft’s ANZ corporate SME&C team. Partner with senior leaders and cross-functional teams to manage business rhythms, forecasts, operational excellence, customer-facing communications, and AI adoption. Drive responsible AI integration through Copilot workflows, automation, agent deployment, employee skilling, and performance reporting.

Own Microsoft's strategic relationship with the Australian Taxation Office and lead a multi-year account strategy spanning AI, Azure, Microsoft 365, security, data, and modernization. Build executive relationships, lead complex competitive pursuits, coordinate large virtual teams, manage partners and government procurement requirements, and convert technology adoption into measurable business and citizen outcomes.

Leads technical pre-sales for Microsoft 365 Copilot and agent solutions across education and nonprofit customers in Australia and New Zealand. Delivers demonstrations, workshops, architecture sessions, proofs of value, and pilots; assesses identity, licensing, governance, security, and data readiness; designs agent scenarios; supports deployment, adoption, expansion, partner enablement, and responsible AI practices.