Jobs at Microsoft

Lead engineering teams to improve Azure Storage service quality, resiliency, chaos engineering, and validation infrastructure. Integrate AI tools and Responsible AI across the SDLC, coordinate cross-team plans, resolve complex incidents, and ensure scalable performance and best practices.

Handles moderate to highly complex customer and partner escalations involving Microsoft products and services. Acts as the primary customer contact, investigates issues, provides status updates, coordinates internal engineering and operations teams, removes resolution barriers, manages expectations, and mentors team members. The role requires strong judgment, communication, stakeholder management, prioritization, problem-solving, Microsoft product knowledge—especially Dynamics—and the ability to manage sensitive issues under pressure.

Design, build, test, deploy, and operate secure, scalable production software and services. Partner with customers and stakeholders to translate business needs into technical solutions, lead technical workstreams, establish engineering best practices, and deliver reusable components. The role also involves applying AI and LLM technologies, collaborating across disciplines, and traveling up to 25%.

Lead design and delivery of scalable, reliable backend services for Azure infrastructure. Own distributed-system design, implementation, testing, and operations. Drive incident response, on-call rotations, observability, automation, code reviews, and mentor engineers to improve reliability and operational excellence.

Develop and maintain reliable, secure cloud software and ML infrastructure for Azure operations. Responsibilities include gathering requirements, contributing to architecture, coding, code review, testing, deployment, telemetry integration, data analysis, live-service operations, on-call support, automation, and security and compliance improvements. The role emphasizes AI-powered operational autonomy, extensibility, maintainability, and collaboration across Microsoft teams.

Provide technical escalation support for complex Azure/AWS cloud application and infrastructure issues. Own critical customer escalations, troubleshoot IaaS/PaaS and App Services, drive resolution, mentor peers, improve product and support processes, and coordinate with account and engineering teams to prevent and resolve high-risk incidents.

Partners with technical teams to develop secure, scalable Microsoft cloud solutions. Leads architecture sessions, proof-of-concepts, innovation workshops, sales enablement, and migration from legacy systems. Advises partners on Azure, Microsoft 365, Dynamics 365, Copilot, Defender, Purview, governance, data access, performance, and cost optimization while building executive relationships and driving cloud adoption, consumption, and revenue outcomes.

Leads customer-embedded engineering engagements for strategic accounts, translating business needs into technical approaches and delivering production-grade solutions. Partners with senior stakeholders, applies industry context, manages ambiguity, and accelerates time to value. Provides technical direction to Forward Deployed Engineering crews and ensures continuity across engagements. Requires strong engineering or technical program management expertise, customer-facing experience, and cross-functional project leadership.

Develop and lead customer AI and security strategies, align Microsoft technology solutions with business objectives, and drive adoption, partner co-selling, consumption, and account growth. The role acts as a trusted technology advisor, leads cross-functional solution discussions, applies industry expertise, identifies market opportunities, and supports digital transformation initiatives across enterprise accounts.

Develops customer AI and security strategies, leads technology discussions across AI, data, migration, and security solutions, and serves as a trusted technology advisor. Partners with enterprise account executives, Microsoft teams, and partners to align technology initiatives with business outcomes, drive adoption, support co-selling, and achieve account growth targets.

Leads AI and security strategy for an enterprise retail customer, aligning Microsoft technologies and partner solutions with business outcomes. Builds executive relationships, advises on digital transformation, drives consultative sales and partner co-sell motions, and supports account growth. Applies retail industry expertise to identify technology opportunities, address risks, and develop customer-specific AI strategies and industry solutions.

Leads contracting strategy, procurement, supplier selection, negotiations, contract administration, claims assessment, change management, and commercial governance for complex Sydney data center construction projects. Partners with project, legal, finance, procurement, contractor, and supplier stakeholders to manage risk, cost, schedule, compliance, and performance. Maintains audit-ready records, develops sourcing and negotiation strategies, resolves disputes, and provides senior commercial guidance across multiple concurrent projects.

Leads Microsoft ANZ executive and employee communications, advising the President and senior leaders, shaping leadership narratives, and delivering major employee moments such as town halls and kick-offs. Develops speeches, presentations, social content, manager communications, and integrated communication strategies. Partners across HR, Marketing, External Communications, CELA, and global teams; manages agencies and vendors; measures engagement; supports issues communications; and advances AI-enabled communications practices.

Leads technical pre-sales strategy for enterprise cloud endpoint transformation. Designs secure, scalable solutions using Windows 365, Azure Virtual Desktop, Intune, Entra ID, and related Microsoft technologies. Delivers demonstrations, whiteboarding sessions, proof-of-concept deployments, and consultative workshops; removes technical blockers, supports competitive deals, collaborates with partners, documents customer intent, and enables post-sales handoffs.

Lead customer-facing technical pre-sales engagements focused on Azure cloud adoption, infrastructure modernisation, AI readiness, networking, security, and hybrid environments. Design secure, scalable, resilient architectures; deliver workshops, demonstrations, proofs of concept, and pilots; and guide enterprise customers through migration, cloud-native technologies, Kubernetes, automation, and platform engineering. Collaborate with Microsoft sales, engineering, partner, and services teams to create compliant solutions and measurable business outcomes.

Own the regional specialist sales team’s operating rhythm, including forecasting, pipeline inspection, business reviews, scorecards, planning, headcount, budget governance, and executive reporting. Translate global and area priorities into regional execution plans, coordinate cross-functional stakeholders across Asia, drive accountability, and support employee experience, readiness, and team health.

Provides technical support for SharePoint, Microsoft 365, Office, Teams, OneDrive, Exchange Online, and Copilot. Responsibilities include investigating and resolving complex customer issues, troubleshooting identity, permissions, licensing, performance, and configuration problems, meeting support SLAs, documenting resolutions, escalating defects, and collaborating with engineering teams. The role also contributes to automation, readiness programs, mentoring, product improvements, and secure AI and Microsoft 365 configuration practices. Flexible evening and weekend shifts may be required.

Maintains and implements physical security infrastructure across datacenters, including access control and video systems. Responsibilities include programming systems for new capacity, break/fix support, on-call response, health and compliance monitoring, lifecycle management, vendor coordination, and process improvements. The role collaborates with engineering, project management, design, security operations, and facilities teams to improve physical security outcomes.

Research and perform offensive security testing against M365 services and AI systems, develop automation/tooling for scalable vulnerability discovery, collaborate on security architecture, produce technical reports, and partner with detection teams to remediate issues.

Provide advanced SharePoint technical support: investigate and resolve complex SharePoint Server and Online issues, advise customers, collaborate with engineering, mentor peers, and contribute to product and process improvements through diagnostics and automation.