Senior Associate Account Manager

Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.  

We have an exciting opportunity at nbn for a Senior Associate Account Manager. This role will report to the General Manager Sales.

A bit about your role

As a Senior Associate Account Manager, you will build strong, trusted relationships with assigned RSPs, acting as a dependable and collaborative connection point across operational and commercial activities. You will develop an understanding of customer priorities and the market, using these insights to support alignment with nbn’s products and objectives. You will support performance monitoring and reporting, using data to identify trends, risks, and opportunities. You will stay aware of industry, regulatory, and competitor developments, applying insights while maintaining accurate reporting and disciplined system use aligned to nbn’s standards.

You will contribute to account plans and revenue outcomes by supporting opportunities across the nbn portfolio, working collaboratively with the virtual account team to ensure customer commitments are delivered. You will coordinate initiatives, support governance forums, and help monitor performance, using data and insights to identify trends, risks, and opportunities while maintaining accurate reporting and disciplined system use.

A bit about you

You have experience in account management, sales support, or customer delivery, and you understand what it takes to contribute meaningfully within complex and customer-focused environments. You bring warmth and professionalism to your work, with a genuine passion for building relationships. You are confident yet considered in how you engage with others, bringing strong communication and influencing skills that allow you to build rapport, encourage collaboration, and support alignment across a diverse group of stakeholders.

You leverage available data and insights, identify trends, and develop clear, actionable recommendations that drive informed decision-making and measurable outcomes. Your commercial awareness enables you to interpret performance data thoughtfully, identify opportunities, and navigate challenges with a solutions-focused mindset. You are organised and capable of managing competing priorities. With a collaborative spirit and an eye for detail, you take pride in supporting outcomes that matter, contributing positively to both your team and the clients you serve.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [email protected] or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Where to from here?

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Please note that this role is a Permanent opportunity and applications will close at midnight on Sunday 5th July 2026.

To be eligible for this role, you must have full working rights in Australia.