Senior Associate, IT Support Specialist, Technology & Operations, DBS Australia (Sydney)

Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

Technology Operations & Support

• Provide hands-on Level 1 and Level 2 support across end-user computing, workplace technology, infrastructure, network connectivity and core IT services.
• Diagnose and resolve technical issues affecting desktops, laptops, printers, mobile devices, applications and network services.
• Coordinate with regional and Group Technology teams to investigate and resolve complex incidents and service disruptions.
• Support day-to-day technology operations to ensure high availability and performance of business-critical systems and services.
  

Infrastructure & Technology Management

• Configure, deploy and maintain technology infrastructure, including workstations, operating systems, enterprise software and supporting platforms.
• Support infrastructure lifecycle activities such as patching, software upgrades, hardware refreshes and asset management.
• Assist with technology modernisation initiatives and the implementation of new infrastructure and technology solutions.
• Maintain accurate technical documentation, including asset inventories, network diagrams, operational procedures and troubleshooting guides.

Technology Risk, Controls & Governance

• Support the operation of the Branch's technology control environment in alignment with internal policies, technology standards and regulatory requirements.
• Monitor and track technology risks, control gaps, end-of-life/end-of-support assets and remediation activities.
• Participate in control reviews, audit activities, risk assessments and compliance initiatives.
• Contribute to change, configuration and access management processes to maintain a secure and controlled technology environment.

Vendor & Third-Party Management

• Support vendor onboarding, due diligence assessments and ongoing operational governance activities.
• Monitor vendor performance against service level agreements (SLAs) and agreed service commitments.
• Work with vendors and internal stakeholders to resolve technology issues and drive service improvements.

Project Delivery & Stakeholder Engagement

• Support the delivery of technology projects and infrastructure initiatives in collaboration with local, regional and Group Technology teams.
• Participate in technical discussions, impact assessments, testing activities and implementation planning.
• Build effective working relationships with business users, vendors and technology teams across multiple locations.
• Contribute to knowledge sharing and continuous improvement initiatives within the team.

Requirements

• 3–5 years of experience in IT infrastructure, systems administration, technology operations or end-user support.
• Experience supporting enterprise technology environments within financial services or other regulated industries is advantageous.
• Demonstrated hands-on experience in troubleshooting, deployment and maintenance of enterprise technology infrastructure and services.
• Experience working with multiple stakeholders, vendors and cross-functional technology teams.
• Degree in Computer Science, Information Technology or a related discipline.
• ITIL Foundation certification, or equivalent knowledge of IT service management principles.
• Certifications or training in cloud technologies, enterprise networking, systems administration or infrastructure platforms will be viewed favourably.
• CCNA, CCNP or equivalent networking knowledge is advantageous.
• Good understanding of Microsoft Windows environments and enterprise workplace technologies.
• Knowledge of networking fundamentals including TCP/IP, LAN/WAN, DNS, DHCP, Wi-Fi, routing and switching concepts.
• Familiarity with Active Directory, endpoint management, user access administration and infrastructure support.
• Exposure to cloud platforms, infrastructure services and data centre technologies is desirable.
• Understanding of technology risk, information security and operational controls within enterprise environments.
• Strong communication and stakeholder management skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Proactive problem solver with strong analytical and troubleshooting capabilities.
• Organised, detail-oriented and able to manage multiple priorities in a dynamic environment.
• Team player with a collaborative mindset and willingness to contribute beyond immediate responsibilities.
• Demonstrates initiative, accountability and a commitment to continuous learning and improvement.

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