XPT Software Australia Pty Ltd
Senior Business Analyst with Unite transformation
Be an Early Applicant
Evaluates downstream impacts of UNITE transformation initiatives on Complaints operations. The role elicits and documents business requirements, creates Agile delivery artifacts, facilitates process and stakeholder workshops, develops process maps, and supports readiness through SOPs, training, communications, UAT, BPIV, testing, risk analysis, and change management. It partners with product, architecture, technology, delivery, and change teams to ensure successful implementation and continuous improvement.
Job Description:
Role description - Business Analyst responsible for evaluating downstream
impacts of UNITE transformation initiatives to the Complaints business in
Customer Production and Support. Defines business requirements, supports Agile
delivery teams, and drives business readiness through impact assessments,
process design, SOP updates, training, communications, UAT, BPIV, and change
management activities.
- Key
responsibilities
- Conduct
impact assessments of upstream UNITE Transformation Stream Projects (TSPs)
to identify downstream impacts to Customer Production and Support.
- Should have
API integration experience in Banking domain to assist in assessments
- Partner with
business and technology stakeholders to elicit, analyse, and document
business requirements for delivery teams.
- Translate
business needs into delivery-ready artefacts, including user stories,
business requirements, acceptance criteria, and backlog items for Agile
Release Trains.
- Facilitate
workshops and stakeholder engagement sessions to understand business
processes, requirements, risks, and operational impacts.
- Develop
current-state and future-state process maps to support solution design and
business readiness activities.
- Support
business readiness and change management activities, ensuring impacts are
understood and effectively managed across affected teams.
- Support
business documentation uplift, including Standard Operating Procedures
(SOPs), work instructions, and process documentation.
- Review
training materials and support training delivery to ensure successful
adoption of new processes and systems.
- Prepare and
coordinate business communications to support change implementation and
stakeholder awareness.
- Plan,
coordinate, and execute User Acceptance Testing (UAT), including test
scenarios, test cases, defect management, and business sign-off
activities.
- Support
Business Process Integrated Validation (BPIV) and end-to-end testing
activities to validate business outcomes and operational readiness. Analyse
risks, dependencies, and operational impacts, and provide recommendations
to support delivery and implementation decisions.
- Collaborate
with Product Owners, Architects, Delivery Teams, and Change Managers to
ensure business requirements and acceptance criteria are clearly
understood.
- Contribute
to continuous improvement initiatives by identifying opportunities to
enhance customer, employee, and operational outcomes.
Similar Jobs
Artificial Intelligence • Productivity • Sales • Software
Designs and oversees complex enterprise AI deployments on the monday.com platform. Leads technical discovery, solution architecture, integration and data-migration design, effort estimation, technical presales, documentation, and delivery oversight. Establishes architecture, security, governance, scalability, and reference standards while mentoring delivery teams and improving reusable estimation and discovery practices. The role requires customer-facing expertise in agentic AI, LLM workflows, enterprise data architecture, integrations, security, production AI quality, and commercial scoping.
Top Skills:
Ai AgentsAPIsClaude CodeCursorCustom MiddlewareETLEvent-Driven IntegrationGraphQLIpaasLlmsLow-Code PlatformsMcpMonday Ai Work PlatformOauth 2.0ObservabilityPythonRestSaml 2.0ScimTypescriptWebhooks
Cloud • Security • Software • Cybersecurity • Automation
Leads Sales recruiting across APJ, managing recruiters and partnering with Sales leaders to develop scalable hiring strategies. Oversees recruiting for senior and specialized sales roles, advises on regional talent markets, embeds equitable hiring practices, uses recruiting analytics to improve performance, and coordinates workforce planning with cross-functional partners. The role requires hands-on recruiting leadership across multiple countries in a remote-first environment.
Cloud • Security • Software • Cybersecurity • Automation
Manage full-cycle recruiting for GTM roles across sales, customer success, marketing, professional services, and related teams. Responsibilities include intake meetings, sourcing, structured interviews, candidate assessment, pipeline management, compensation and offer negotiations, market research, funnel analysis, diversity-focused recruiting, and candidate experience. The recruiter will manage multiple requisitions, advise hiring teams, maintain accurate ATS documentation, and use recruiting technology and AI responsibly in a remote-first global environment.
Top Skills:
Artificial IntelligenceGreenhouseLinkedin InsightsLinkedin RecruiterMetaviewSeekout
What you need to know about the Sydney Tech Scene
From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
