We are seeking a driven Senior Business Analyst, to be based in Poznan, joining our Group Digital Sales and Marketing department. Group Digital Sales and Marketing was formed in early 2023 as a merge between Sales and Digital Marketing, with a vision of delivering a superior customer experience across all touchpoints, by owning the full customer funnel from lead to cash.
Ready to help build a better future for generations to come?
In an ever-changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions.
Join us and make a difference!
Your future team
You will join an impactful team dedicated to creating digital solutions to support our Marketing, Sales and Customer Service functions in ROCKWOOL’s global markets.
We are a diverse team of +20 colleagues being eight different nationalities and divided into four smaller specialist teams that focus on improving and building digital channels, ensuring outstanding customers interactions and ensure commercial results. You will be joining a team of five members, which focuses on sales enablement, more specifically the CRM, CPQ and Customer Service platforms at ROCKWOOL. We support more than 1500 users and covering up to 40 different countries, 7 brands and 3 different industries within our solutions.
What you will be doing
You will be an important part of driving the digital transformation of ROCKWOOL’s digital customer journey to all our global markets, ensuring better ways of working. Your primary stakeholders will be the Customer Service, Technical Service and Salespeople in the global markets.
You will be focusing on improving and harmonizing processes across markets, supporting agile activities, drive new initiatives/projects, and ensure adoption globally. Your main focus will be on the customer journey, covering both sales, customer service and technical service. You will have close collaboration with the Product Owners for ROCKWOOL’s CRM, CPQ and Customer Service platforms, as well as commercial stakeholders in the markets.
Key Responsibilities, but not limited to:
- Collaborate closely with the global markets in ROCKWOOL, to understand and map As-Is processes and business needs within Customer Service, Technical Service and Sales.
- Develop and design To-Be processes that are covering business needs and are following best-practices while ensuring scalability and maintainability.
- Follow and understand market trends and best practices within the field of customer service and sales and ensure that these are captured in the To-be processes.
- Participate in Agile activities such as defining user stories, prioritization and planning roll-out efforts.
- Drive and be responsible for new initiatives and projects within the customer journey.
- Establish measurable KPIs for the platform together with the markets.
- Develop and execute adoption initiatives to ensure successful onboarding of the platform in the global markets.
- You can expect to travel up to 20-30 days per year.
What you bring
- Master’s degree within focus areas relevant for the position, such as Business Administration, Information Technology, Industrial Engineering and similar.
- 5 plus years of stakeholder management experience in companies with global presence.
- Excellent communication and facilitation skills.
- Experience within digital sales and customer service processes is considered a plus.
- Experience in documenting business processes – preferably within BPMN.
- Working in a structured way, being able to align with all relevant stakeholders.
- Thrive in an environment where you need to take decisions and trust yourself in making these.
- Earlier knowledge within Microsoft D365 Sales and Customer Service Workspace is considered a plus.
- Certifications within project management – PRINCE2 or similar.
- Previous experience in a role as a consultant or advisor is endorsed.
We know that you might not meet all the things on this list, but you might bring skills and experience that we haven’t even included here.
What we offer:
By joining our team, you become a part of the people-centric work environment of a Danish company. We offer you a competitive salary, permanent contract after the probation period, development package, team building events, activity-based office in Poznan’s city center in the new prestigious office building – Nowy Rynek. The building is recognized as a building without barriers, which means that it is fully adapted to the needs of people with disabilities.
Our compensation package on employment contracts includes:
- An office-first approach: home office is available up to 2 days per week
- Adaptable Hours: start your workday anytime between 7:00 AM and 9:00 AM
- Home office subsidy
- Private Medical Care
- Multikafeteria MyBenefit
- Wellbeing program
- Extra Day Off for voluntary activities
… and while in the office you can also use modern office space with beautiful view and high standard furniture, bicycle parking facilities & showers, chill-out rooms with PlayStation, football table, pool table, board games, subsidized canteen with delicious food & fruit.
Who we are
We are the world leader in stone wool solutions. Founded in 1937 in Denmark, we transform volcanic rock into safe, sustainable products that help people and communities thrive. We are a global company with more than 12,000 employees, located in 40+ countries with 51 manufacturing facilities… all focused on one common purpose – to release the inherent power of stone to enrich modern living.
Sustainability is central to our business strategy. ROCKWOOL was one of the first companies to commit to actively contributing to the United Nations Sustainable Development Goals (SDG’s) framework and are actively committed to 11 SDGs, including SDG 14, Life Below Water. Through our partnership with the One Ocean Foundation and in connection with our sponsorship of the Denmark SailGP team, we will help raise awareness around ocean health challenges in an effort to accelerate solutions to protect it.
Diverse and Inclusive Culture
We want all our people to feel valued, respected, included and heard. We employ 79 different nationalities worldwide and are committed to providing equal opportunities to all employees, promote diversity, and work against all forms of discrimination among ROCKWOOL employees.
At ROCKWOOL, you will experience a friendly team environment. Our culture is very important to us. In fact, we refer to our culture as “The ROCKWOOL Way”. This is the foundation in which we operate and is based upon our values of ambition, responsibility, integrity and efficiency.
Ready to apply?
If you recognize yourself in this profile and challenge, we kindly invite you to apply with CV written in English.
