- An exciting opportunity to join our Qantas Loyalty Retail Tribe in this Senior Leadership position
- 12M Fixed-Term role based at our Corporate Campus in Mascot
At Qantas Loyalty, our vision is simple: to be the most valued, trusted, and rewarding loyalty ecosystem in the world. As an integral part of the iconic Qantas brand, we foster lasting relationships by delivering unparalleled value to our members—whether they are earning points in the air, shopping online, or unlocking exclusive everyday perks.
We are a fast-paced, innovative business dedicated to growth. This is your chance to step into a high-impact role where your strategic vision will shape our digital retail landscape.
The Opportunity:
As the Senior Category Portfolio Manager, you will take ultimate ownership of a key strategic component within our eCommerce portfolio. You will lead the commercial strategy for a diverse portfolio of partners and suppliers, driving profitability, digital innovation, and long-term business transformation.
This role balances high-level strategic architecture with hands-on commercial execution, offering the opportunity to spearhead projects across merchandising, content optimization, and end-to-end business transformation.
Key Responsibilities:
- Strategic Leadership: Develop and execute a comprehensive strategic plan for a key component of the eCommerce portfolio to ensure sustainable, long-term growth.
- Commercial Growth: Optimize portfolio profitability by identifying new partner opportunities and maximizing commercial outcomes with existing suppliers.
- Complex Negotiations: Lead high-value supplier negotiations and act as the commercial subject matter expert to ensure legal and contractual arrangements benefit the Qantas Group.
- Transformation & Innovation: Champion key projects across Commercial Strategy, Innovation, Merchandising, and Content Optimisation to drive process efficiency and cost-effectiveness.
- Stakeholder & Financial Alignment: Partner closely with internal stakeholders to integrate business needs into robust financial planning.
- People & Culture: Mentor, coach, and lead the category team, fostering a high-performance culture focused on continuous development and exceptional results.
What You’ll Bring:
To be successful in this role, you will be a seasoned commercial leader and a proven "change agent" with the gravitas to influence at the highest levels.
- Experience: 10+ years of significant, successful experience within a large, complex organization spanning eCommerce, category management, retail buying, or strategic sourcing.
- Education: A Degree in a relevant discipline (eCommerce, Procurement, Supply Chain Management, or Business Management).
- Supply Chain Expertise: A deep understanding of end-to-end supply chain functions—including logistics, production planning, and procurement—specifically within a fast-paced online/eCommerce environment.
- Financial Acumen: Proven track record of achieving aggressive financial objectives, including managing retail margins, sales targets, and Open-to-Buy (OTB) budgets.
- Leadership & Influence: Extensive experience leading, motivating, and developing large teams, alongside a demonstrated ability to present clearly to C-suite and senior management.
- Strategic Problem Solving: Strong analytical interpretation skills, commercial astuteness, and a passion for turning complex problems into structured, continuous improvement initiatives.
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel:
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including the option to purchase additional paid leave for eligible employees.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Ready to enable the future of eCommerce?
If you are a visionary commercial leader who thrives on connecting strategy with flawless execution, apply today.
Applications Close: 31st July 2026
