Deputy Logo

Deputy

Senior Customer Implementation Consultant

Posted Yesterday
Be an Early Applicant
Easy Apply
Remote
Hybrid
2 Locations
Senior level
Easy Apply
Remote
Hybrid
2 Locations
Senior level
The Senior Customer Implementation Consultant will manage and implement complex projects, ensuring customer satisfaction and tailored solutions, while collaborating with various internal teams and stakeholders.
The summary above was generated by AI

Deputy is a global SaaS workforce management company headquartered in Sydney, San Francisco, and London. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. 


At Deputy, we’re improving the world of work, one shift at a time, for 80% of the world’s workforce: hourly workers. These are the dedicated employees who keep our world running – from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive – the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work.


If you’re passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most!


The Team: You will be a member of our Delivery Services team, which includes all of the Consultants, Engineers & Architects that deliver tailored workforce management solutions to global brands in hospitality, retail and healthcare. Our key focus is designing and delivering transformative solutions that help our customers grow their businesses into thriving workplaces. As a team we value the diverse perspectives and experiences each team member brings to the table and are looking for individuals who are passionate about having a huge part in building a best in class experience for our customers.



The Role: As a Senior Customer Implementation Consultant you’ll leverage your technical background to develop tailored solutions for our enterprise customers. You’ll own the delivery lifecycle for new and existing implementations, developing strong relationships that set our customers up for success. You’ll support the team with local internal initiatives and be given time to innovate and own areas of process improvement. 


Responsibilities

  • Manage the end-to-end delivery and implementation of complex projects for Deputy’s largest enterprise customers
  • Act as a trusted advisor to customers by providing best practices and identifying areas of opportunity throughout the implementation process
  • Validate customer requirements discovered in the sales process through technical workshops and informational sessions with operational stakeholders
  • Define and communicate project plans with clearly defined timelines and deliverables
  • Collaborate with Solutions Architects to design custom solutions as needed to fulfil customer requirements
  • Engage CX Engineers and delivery partners to develop and deliver custom work in line with customer’s requirements and project timelines
  • Interpret and map customer’s business structure to the Deputy platform, optimising for ease of use and performance
  • Proactively communicate with internal and external stakeholders regarding status updates, risks, and overall project health
  • Take a train-the-trainer approach, equipping customer with training sessions and materials to insure continued success
  • Collaborate with Support and Success teams to document the configuration, custom solutions, and key stakeholders from the account, insuring a smooth transition from Implementation into longer-term support

Skills & Experience

  • Proven ability to understand, define, and document deliverables, including but not limited to: requirements specifications, gap analysis, use case scenarios, acceptance testing, process maps, and data flow diagrams
  • Must have strong understanding of and experience with implementation cycles for both internally and externally managed initiatives
  • Solid history of establishing and meeting work schedules with limited time frames and under tight deadlines
  • Ability to understand and relate to both technical and non-technical project team members
  • Experience with enterprise SaaS applications
  • 6+ Years of professional experience in delivery, implementation, or project management

Employee Perks

- Ownership in the company via Share Options

- Paternity/Maternity Leave Policies

- Flexible Remote-First Work Policy

- Company wide Development & Coaching

- Hackathons

- Awards - "Your Time to Shine & Celebrate Success"

- Social Events & variety of social clubs (Books, LGBT, Games, Sports)

- Mental Health Support

- Munch & Learns


Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills. 


#LI-Hybrid

Top Skills

Enterprise Applications
Implementation Cycles
Project Management
SaaS
HQ

Deputy Sydney, New South Wales, AUS Office

Level 13/580 George St. , Sydney, NSW, Australia, 2000

Similar Jobs at Deputy

Yesterday
Easy Apply
Remote
Hybrid
2 Locations
Easy Apply
Senior level
Senior level
HR Tech • Information Technology • Software
Lead the development of AI-driven automation solutions in workforce management, collaborating across teams and prioritizing impactful features based on user needs.
Top Skills: AIAutomation FrameworksLlmsSaaS
Yesterday
Easy Apply
Remote
Hybrid
2 Locations
Easy Apply
Mid level
Mid level
HR Tech • Information Technology • Software
As a Product Manager at Deputy, you will lead the development of AI-powered automation solutions, collaborating with engineering and customers to enhance workforce management.
Top Skills: AIAutomationMlSaaS
2 Days Ago
Easy Apply
Remote
2 Locations
Easy Apply
Mid level
Mid level
HR Tech • Information Technology • Software
Lead and mentor a software engineering team, driving innovation, scalability, and reliability in product development, while overseeing architectural decisions and team engagement.
Top Skills: AWSGoKafkaKubernetesMySQLPHPPythonTerraform

What you need to know about the Sydney Tech Scene

From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account