Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.
What is the role
The primary role of the Senior Engineer is to provide technical support to clients including remedial maintenance support on infrastructure, LAN and WAN networks and implementation of new projects, while acting as an escalation point in areas of expertise. Must also have a strong experience with Intune, Autopilot, Entra.
Duties and Responsibilities
Providing remote and onsite support for client environments
Testing, diagnosing, repairing, configuring and upgrading hardware and associated IT equipment on client environments
Troubleshooting, analyzing, and identifying hardware and network system faults, evaluate alternative solutions, determine and implement the solution process
Working with clients to understand technical requirements across the business
Recommending and assisting with the selection of relevant technologies and products for projects
Developing high level and low-level design documentation
Monitoring and reviewing daily logs and creating incident tasks where action is required
Liaising with vendors if required
Ensuring equipment configuration, error logs and code levels are within set specifications
Acting as an escalation point and aiding more junior members of the team
Acting as a technology specialist in areas of expertise
Performing analysis and testing and making recommendations in a capacity of a technical expert
Preparation of projects and changes including assumptions, scope of works, functional specifications, implementation planning and deliverables
Performing detailed requirements capture and analysis activity for infrastructure solutions utilising and integrating the existing product suites
Assisting in solution architecture/design where required
Providing technical pre-sales support to the sales team including content for quotes, proposals and tender responses
Developing and maintaining technical procedure and system documentation for the supported architectures
Proactively improving and automating technical procedures
Maintaining and developing broad, high level technical knowledge and skills across technologies deployed by New Era, through self-study and internal and external training courses
Documenting daily activity, through mandated time sheeting system, in an accurate and timely manner
Other related duties as required
Who we are looking for
Must have a strong experience with Intune, Autopilot, Entra
Linux and Unix experience is preferred but not required
Significant experience in designing, implementing and troubleshooting leading edge technology solutions
Proven experience delivering multiple projects
Significant experience in networks and security appliances, ideally in an enterprise environment
Proven experience with Routing & Switching (BGP, OSPF & VRRP) and SD-WAN technologies
Strong experience in Windows Server Operating Systems, Active Directory, Group Policy, DNS, Exchange, Office 365 and virtualization technologies.
Good knowledge of TCP/IP, Cloud Technologies, and IT security
Experience with multi-server infrastructure including virtualization and application clusters
Excellent documentation skills
Leadership qualities
Excellent interpersonal skills with the ability to communicate with a range of technical and non-technical people
Good written communication skills
Must be able to work as part of a team
Ability to problem solve and think both logically and laterally
The ability to apply good time management discipline and work under pressure
Client focused attitude
Strong willingness to learn and pass on knowledge
Mid to High level industry qualifications from key vendor partners including Fortinet, Cisco, Sophos, Microsoft, VMware, Symantec and/or Citrix
What we offer
A friendly team environment with a strong technical support network
Broad range of options for training and developing your IT skills
Opportunity to work with the IT industry's latest technologies
Internal career growth for high performers and IT super-stars
Cost price on products from our suppliers
Bonuses and incentives for upskilling
Comprehensive Employer Assistance Program
Note: Offers are subject to a valid WWCC & Police Check. Also, evidence of current flu and COVID-19 Vaccinations.
What we do
New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.
Who we are
New Era promotes a culture of continued development, both personal and professional. As a team member, you will receive competitive benefits, industry training, and certifications. We are team-oriented and have a positive environment filled with incredible staff, who have a genuine passion for providing the best service to our clients worldwide.
We believe that investing in our employees is the key to professional growth and setting the standard for excellence in our field. We are looking for new team members who showcase our core values of community, integrity, agility and commitment. If this resonates with you, there is an opportunity join New Era Technology’s growing team of highly skilled and industry-certified professionals.
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New Era Technology, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
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