Finance Officer

About us  

HammondCare provides expert aged care, home care, dementia care and palliative care for older people, regardless of circumstances, beliefs, background or financial situation. We are led by our not-for-profit, Christian foundations and backed by research and clinical expertise.

When it comes to our people – those we serve and those who serve – we are committed to inclusion across race, culture, ethnicity, gender, sex, sexuality, religion and ability. In our innovative residences, our hospitals, or in client homes, we aim to set the global standard of relationship-based care for older people with complex needs.

We’ve been caring for people for over 90 years – so, if you love to care, join us, and make a career move that matters.

It's not just care, it's HammondCare.

About the role  

The role of Finance Officer ensures that billing, electronic claiming, receipting, reconciliations, monthly statements (including Home Care Package, and Tax Invoices), and month end activities are carried out in a timely and accurate manner and in accordance with relevant legislation. The Finance Officer will also be providing operational support with account enquiries relating to billing, statements, debt collection and other finance related queries from clients and their families.

This role is a permanent full-time position based at St Leonards with hybrid working opportunities.

What we can offer you

We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including: 

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
• Additional leave purchase options and 14 weeks paid parental leave
• Flexible working options, including hybrid arrangements
• Discounts on everyday products and services
• Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
• Free access to independent counselling support for employees and families
• Health & Wellbeing programmes
• Reward & Recognition programmes
• Referral bonuses
• Career and professional development opportunities

Key Responsibilities include

• Review and resolve anomalies / variances in a timely manner
• Prepare, review and process the invoicing/billing of fees and contributions in line with legislation and/or agreements
• Processing of reimbursements and refunds/discharges in a timely manner
• Generate Statements/Invoices in line with HammondCare procedures
• Reconciliation of funding received and prepare estimation of billing for the end of month
• Prepare Activity statements in accordance with HammondCare procedures
• Support the centralised debt collection team with account and debt related queries
• Process payments including cash, cheques, EFT, direct debits and credit card in the appropriate system. Issue receipts as required. Prepare reconciliations and journal entries as required
• Investigate and respond to account enquiries via phone, email and mail within documented timeframes. Enquiries may be received from staff, clients, residents, financial representatives, Government Departments and other third parties. Enquiries may include but are not limited to querying of cash or cheque receipts, fee structures, refunds and explanation of statements processed
• Data Analysis with some data entry to identify trends and matters to be investigated further
• Appropriate escalation and follow-up actions to other members of the Finance teams as required
• Present a friendly and professional face to external enquirers and internal HammondCare staff
• Ad hoc projects as required: Including increase in adoption of work orders across the business and enhancements to exception reporting

About You 

• Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action
• Minimum of a Certificate IV in Accounting / Management / Business Administration or equivalent
• Minimum 12 month's experience in a finance role
• Excellent communication skills, both verbal and written
• Negotiation skills, with a customer focused approach
• Ability to handle difficult and sensitive conversations with empathy, patience and professionalism
• Immediate to advanced computer skills, specifically MS Office (Outlook, Word, Excel)
• Ability to work independently and as part of a team

To Apply 

If you are ready to make a difference with HammondCare, Apply Now!  For any specific queries please contact [email protected].

Pre- Employment Checks  

All short-listed applicants for these positions will be asked to consent to a criminal record check and reference checks

HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves. 

NB: This position at HammondCare is titled Senior Finance Officer, it is named Finance Officer for advertising purposes.