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Senior Manager Business Lending Product Management
See yourself in the team
Business Bank (BB) offer a wide range of services and solutions to our small to medium, enterprise customers and our regional and agribusiness customers.
The Business Lending team supports the full spectrum of business customers’ borrowing needs, from small business customers to large mid-market corporates. Commercial Lending products range from high volume / low complexity offerings through to low volume / high complexity offerings.
Business Lending (BL) is a product and specialized sales team that offers working capital, business loans, asset finance, corporate finance, and property finance to our customers. It also has responsibility for Line 1 risk and controls for these products. BL is directly responsible for product management, process management, portfolio, and pricing management. It also collaborates closely with bankers, data and analytics, digital and customer experience teams.
Do the work that matters
Develop compelling and sustainable customer propositions and manage the product lifecycle through a deep understanding of customer outcomes and needs and connecting them to business objectives.
Reporting to the Executive Product Owner - Banker Assisted Lending, you will be responsible for designing products and maintaining ownership of the end-to-end product systems and processes. You will also be accountable for monitoring product performance, setting or reviewing the product strategy, delivering continuous improvement and risk buy-down initiatives and ensuring compliance with all regulatory obligations. You will be instrumental in driving the squads focus on 'now' and 'next' of the product value-chain in alignment with your PO, Crew Lead and Crew Tech Lead.
More specifically you will
- Define and refine the customer proposition through Voice of Customer, market research and industry analysis
- Develop and design the features of a designated new product or enhancement to address an identified market need or opportunity
- Drive customer and business outcomes through deep understanding of performance drivers including customer experience, business performance and market conditions
- Propose product design changes, seeking the appropriate approvals and delivering those changes to market, including planning and leading the promotional efforts for new or enhanced products
- Ensure adherence to regulatory obligations through a deep understanding of regulatory environment and management of issues, incidents and control environment
- Deliver financial outcomes by:
- Monitoring the financial performance and customer outcomes related to their products, by reviewing sales, closures, profits and costs on a monthly basis
- Monitor the design of products by reviewing complaints, sales outside the target market and risk controls on a monthly basis
- Monitor the competitive performance of their products by reviewing competitor offerings on a monthly basis (nice to have)
- Monitor business results of recently introduced or enhanced products and recommending modifications in product features, pricing, and marketing approaches to improve results.
- Distribution and operations support and SME for key product changes
- Manage change to continuously improve processes to facilitate the overall customer experience
- Engage with all areas across the business as both an SME and approval point for all changes that impact their products
- Work closely with the PO to manage the product backlog by influencing decisions. thereby addressing appropriate items in every sprint, QTR etc
- Deliver long term strategic projects to ensure their products continue to meet genuine customer needs
- Proactively manage risks associated to the product
- Be the technology point of contact and engage relevant teams from various areas of the bank driven the prioritisation
- Proactively engage dependency teams for development, support and end-to-end testing
We want to hear from you if you have
- 5-10 years’ product management experience
- Relevant experience in financial services is desirable
- Customer centric approach to problem solving, ability to analyse and solve complex and ambiguous problems
- Understanding of performance drivers and financial fundamentals
- Strong awareness of regulatory frameworks and operational risk management
- Demonstrated experience in agile delivery
- Capable to singlehandedly drive change embedding to business layers (core change management principles)
- Demonstrated successful change agent with bias to challenge status quo
- Risk Mindset – All CommBank employees are expected to proactively identify and understand, openly discuss and act on current
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 03/02/2025
Commonwealth Bank Sydney, New South Wales, AUS Office
Sydney, New South Wales, Australia
