Senior Manager, Operational Resilience

At AustralianSuper, we truly care about our colleagues.  

We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.  

We are dedicated to building a high‑performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members.  

Your New Role

As Senior Manager, Operational Reliability & Resilience, you’ll lead the establishment and ongoing enhancement of operational resilience across Member Operations. You’ll provide oversight of critical operations, support compliance with CPS 230 and work closely with operational leaders, service providers, Risk, Technology, Data and Business Continuity teams to strengthen the organisation’s ability to respond to and recover from disruption.

In this role, you’ll:

• Lead the assessment and management of critical operations, including processes delivered by third parties and associated supply chain risks.
• Develop resilience metrics, dashboards and early warning indicators to support effective decision-making.
• Maintain critical operations processes, dependencies, impact tolerances and recovery  
• requirements.
• Design and continuously improve the operational resilience approach across Member Operations.
• Support incident reviews, scenario testing, resilience exercises and operational recovery simulations.
• Build strong relationships with operational leaders, Risk, Business Continuity, Disaster Recovery, Vendor Management and Material Service Providers.
• Lead and develop a high-performing team while promoting a strong culture of risk management, compliance and continuous improvement.
• Support incident reviews and maintain remediation registers to help drive the timely closure of agreed actions.

What You’ll Need:

• Extensive experience in operational resilience, site reliability engineering, business continuity or business and technology resilience.
• Strong knowledge of CPS 230 and prudential expectations relating to critical operations and Material Service Providers.
• Experience managing resilience frameworks, recovery testing and critical operational processes.
• Demonstrated experience working with outsourced operating models and complex supplier environments.
• Strong governance, reporting and stakeholder management capabilities.
• Proven ability to influence senior leaders and drive risk and resilience outcomes.
• Experience leading teams and developing colleagues, ideally within financial services, superannuation or another regulated industry.

Life at AustralianSuper  

AustralianSuper is committed to colleague development, offering learning, coaching and career opportunities across our growing organisation. We support flexible, blended working and are happy to discuss what this looks like for you.  

We cultivate a workplace that champions safety, respect, inclusiveness and diversity. If you require any reasonable adjustments to the recruitment process or role, please let our recruitment team know.  

What’s next  

Apply now if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes, and want to make a meaningful impact supporting investment delivery for our members.

Important Information  

AustralianSuper uses AI to review resumes and conduct initial phone interviews. When invited, candidates may opt for a traditional phone screening instead.  

For information on how we handle personal data, please refer to our Candidate Privacy Policy  

https://www.australiansuper.com/careers/candidate-privacy-notice  

Australian or New Zealand citizenship or Australian permanent residency is required.  

Agencies please note: this role is being managed directly by AustralianSuper’s Talent Acquisition team.