Senior Partner Success Manager

Our Purpose

At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

How you’ll make an impact:

As a Senior Partner Success Manager you will be working with our Partners who have a majority of their clients on Xero. You would be responsible for accelerating the growth of Xero Partners by increasing revenue from existing customers. More specifically, the Senior Partner Success Manager role will enable sustainable growth, retention, support and development of some of our largest and most complex Xero Partners in Australia.

You will make an impact by challenging the thinking of Xero Partners while helping them understand the value of the Xero ecosystem and how to successfully embed and use the Xero Practice Tools. As part of this role you will be responsible for facilitating growth through education, strategy and guidance.

What you'll do:

• Work with a selection of large and complex accounting and bookkeeping firms to strategise ways to increase their revenue and promote growth
• Build a territory plan with the Territory Manager to increase revenue through Xero plan upgrades, increasing the mix of Business Edition plans, and grow the attach rate of connected payment services
• Work closely with other in-team and cross functional team members to deliver an amazing service
• Plan and run 1:Many client and Partner events designed to accelerate growth of revenue and new customers
• Relationship management of existing accounting Partners
• Creating, presenting and attending Xero Partner events whilst driving Partner and staff attendance to webinars, events as well as certification training
• Educate Partners through the mechanics and benefits of the Xero Partner program
• Ensure Partners receive timely product and educational updates
• Combat churn and risk of deletion through education and value proposition
• Educate Partners on all Partner resources available and remain certified
• Collate feedback from Partners on feature requests and relay through the appropriate channels
• Influence adoption of Xero’s adjacent products
• Early detection and mitigation of deletion risks
• Driving online strategy deep within the practice, and increasing the number of active users within each firm
• Identify any gaps in knowledge, strategy or buy-in within a firm, you’ll work to close these gaps and ensure the Partner is aware of the resources available to them
• Working closely with the Partner Consulting team to deliver individual and territory goals
• Liaise/present with key add-ons to Partners
• Develop customer programs, processes and best practices including a deployment blueprint and tips for using our product

What you'll bring with you:

• Experience with managing long term client relationships
• Experience with presentation and spreadsheet tools inclusive of CRM database skills
• Direct knowledge and hands on experience with the workings of an accounting practice and it's systems
• An interest and intrigue in the emerging online accounting market
• Proven sales performance and results driven with loads of initiative and ability to work autonomously
• Outstanding communication and presentation skills and an enthusiasm for building strong relationships, including strong public speaking skills
• The ability to create a quick and strong rapport with Partners
• An urgency to meet and exceed expectations of Partners

Why Xero? 

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.