We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising.
That's why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward. Together, we can make a difference.
Job DescriptionAs our Senior Process Optimisation Manager, you'll lead the strategy and delivery of operational excellence across Roadside, driving improvements that enhance member experiences, increase frontline effectiveness and reduce cost to serve. Leading a team of improvement specialists, you'll partner with senior leaders to simplify processes, solve complex business challenges and deliver measurable outcomes at scale.
What You'll Do
Lead the operational excellence and process optimisation strategy for the Roadside business
Drive a portfolio of high-impact improvement initiatives that enhance member outcomes and operational performance
Lead, coach and develop a specialist team focused on continuous improvement, service design and operational effectiveness
Partner with senior stakeholders to identify opportunities, influence decisions and deliver sustainable business change
Use Lean Six Sigma, service design and data-led insights to remove friction, simplify processes and unlock value
Build continuous improvement capability across the organisation through coaching, governance and best practice frameworks
What You'll Bring
Significant experience leading operational excellence, process optimisation, business improvement or service design functions
Proven success leading teams and delivering complex, enterprise-wide transformation programs
Lean Six Sigma Black Belt certification with strong expertise in structured problem-solving and continuous improvement methodologies (Master Black Belt certification will be highly regarded)
Experience with modelling using BPMN 2.0 workflows
Strong commercial acumen with the ability to identify, prioritise and deliver measurable business benefits
Exceptional stakeholder engagement and influencing skills, with experience partnering at an executive leadership level
A strategic mindset, passion for continuous improvement and a track record of driving meaningful operational change
What's in it for you?
At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
Progressive flexibility, leave and well-being benefits to balance all of life's priorities
Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
Discounts on a range of NRMA personal insurance products including car, home & travel
Grow, progress or relocate your career and move around the NRMA Group or different locations with us.
Know you belong
We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.
Successful applicants will be required to complete pre-employment checks.
Join the NRMA and grow your career with us. Apply now, we cannot wait to hear from you or visit our careers site to find out more!
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.
NRMA Sydney, New South Wales, AUS Office
Sydney, Australia
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