About this role
This role is dedicated to designing internal-facing applications that empower our employees to deliver exceptional experiences to our customers and clients.
Embedded within a large software development team, the Senior Product Designer works alongside analysts, developers, and product leads to deliver internal-facing user experiences with a focus on streamlining business processes, simplifying our systems, and delighting users.
This work is part of a broader theme of transforming business processes and modernising technology platforms that support policy administration, payment processing, intermediary management, and B2B financial processes.
The role collaborates with stakeholders across frontline and back-office teams to build strong relationships, understand processes and user needs, engage in co-design, and foster shared ownership. A key responsibility is prioritising and balancing user needs with technical constraints and business value, ultimately driving system adoption, achieving program goals, and delighting both employees and customers.
On a regular basis you will:
Design high quality experiences and user interfaces for internal users
Conduct user research with internal users and subject matter experts
Create prototypes and validate these via sessions with stakeholders (often remotely)
Work with difficult problems as well as complex constraints, requirements, and ideas
Design flows that are pragmatic, intuitive and remove or abstract away complexity
Deliver development-ready designs and work with different development squads to see designs through to implementation
Facilitate collaborative design, working closely with end users, subject matter experts, analysts, product leads and developers
Develop a strong understanding of the domain, business processes, and existing systems
Contribute to presentations and artefacts that communicate product vision and roadmap
Manage design lifecycle including tracking design versions and organising designs for consumption by a number of squads
About you
In addition to strong design skills, you are a team player with strong communication skills, enabling you to build effective and fruitful relationships within the software development team and across the organisation. You are motivated to deeply understand and solve problems and are able to drive initiatives through to completion. You are at-home in a software development team.
You will bring unique perspectives and ideas to the table and confidently express your views while also remaining open to alternative viewpoints. You will be open to adapt when new information arises.
Additionally, you will have:
3 or more years working in product, interface or interaction design
2 or more years working in a software development team/software engineering environment
Experience designing internal-facing web applications and experiences
Experience conducting user interviews and design socialisation sessions remotely
Strong proficiency in Figma and other design tools
Strong analytical, evaluative, and problem-solving skills
The ability to play or grow into a senior role within the product delivery team – e.g., eventually acting as a subject matter expert, leading some pieces, facilitating occasional agile ceremonies and driving your designs through development to delivery
Strong written and verbal communication skills
The ability to work autonomously and be well organised
Strong technical awareness – some exposure to writing or editing code would be a plus but is not essential
Interested to know more about the team and tools?
This team is made up of ~20 people across three development squads and supporting roles. You will work alongside technical BAs, software engineers, QA engineers and test analysts.
Team members are distributed across Newcastle, Sydney and Melbourne. The team come together one day each week in their local hub and once a quarter in Newcastle.
Our internal-facing experiences are written in React in either our own Mesh Design System (www.meshdesignsystem.com) or Salesforce Lightning Design System (www.lightningdesignsystem.com).
Our design toolkit includes Figma, Miro, Contentsquare, and a number of user research tools. For more information about tech at nib, please take check out our tech careers page: https://www.nib.com.au/careers/tech
Who we are
nib is a leader in private health insurance, disability support and health services, reshaping the industry through bold innovation, strategic disruption and trusted partnerships. We deliver great value health insurance and support services to protect, connect and empower you to access healthcare when and where you need.
We have a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, helping members and travellers make more informed healthcare decisions and generally live healthier lives.
Diversity, equity and inclusion
We embrace a flexible working environment and welcome candidates who reflect the diversity of the communities in which we operate. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day. We encourage Aboriginal and Torres Strait Islander peoples, people living with disability, veterans, LGBTQIA+ as well as culturally diverse community members to apply for open roles.
nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or would like this advertisement in an alternative format, please contact us at nibemployment @nib.com.au.
Working at nib
Our hybrid working model offers flexibility to work from home or our purpose-built office Hubs, designed for focus, connection, and collaboration. We’re committed to coming together with purpose.
Other benefits to support you at work (and play) include:
New starter benefit to help set up a functional home workspace
50% discount on employee health insurance + 35% off travel insurance
The opportunity to give back to the community through paid leave for volunteering through nib foundation
Access to our nib Well Program and corporate fitness discounts
Access to employee share plans, short-term incentive program and life and salary continuance insurance benefits
18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees
The fine print
All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.
