Senior Program Manager - Global Claims Transformation

Role Highlights

• Location: Sydney

• Type: Permanent, full time.

• A senior program role supporting the delivery of a global claims transformation across markets.

• Hybrid role, Happy to talk flexible working

• Click here to discover what it's like to be a part of QBE Group  

The opportunity

As Senior Program Manager – Global Claims Transformation, you will play a pivotal role in enabling the successful delivery of a major global transformation program. Working closely with senior leaders, you will provide strong governance, structure and insight to ensure strategic outcomes, benefits realisation and alignment across regions and teams.

About QBE  

• At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.  

• We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

• What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

This role supports the Global Claims Transformation Program Director to drive end‑to‑end program delivery, providing clear oversight, robust governance and high‑quality decision support. It requires strong program management capability, comfort operating in complex matrixed environments, and the ability to influence at senior levels across geographies.

Key responsibilities include:

• Leading end‑to‑end program planning, execution and business case management across global and divisional initiatives.

• Owning program governance, including stage‑gate preparation, controls, and benefits tracking and reporting.

• Preparing high‑quality papers, updates and recommendations for Steering Committees and senior forums.

• Managing complex risks, issues, dependencies and decisions to support timely program progression.

• Partnering closely with technology and business teams to enable transformation outcomes, including data and AI‑enabled initiatives.

• Driving continuous improvement in program management practices, reporting, tooling and ways of working.

About you

You are a confident and commercially minded program leader who thrives in complex, fast‑moving environments. You bring a structured, outcomes‑focused approach, strong consulting craft, and the ability to build trust and influence with senior stakeholders across global organisations.

Key requirements:

• Extensive experience in program or portfolio management within large, complex organisations.

• Strong capability in governance, business case development and benefits realisation.

• Proven experience influencing senior stakeholders and driving decisions without authority.

• Strong analytical thinking and commercial acumen, with the ability to translate strategy into measurable outcomes.

• Experience partnering with technology teams in a transformation context, including data or AI initiatives.

• Extensive Consulting experience or experience working in highly matrixed, global environments (insurance experience advantageous).

Benefits  

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here.

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it. 

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected].