Senior Resiliency Manager

Company Description

Welcome to This Australian Life. 

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart. Why not see where we can go?

Job Description

The Resiliency Manager is responsible and accountable for ensuring that TAL’s DR systems testing are managed, assessed and challenged to uplift platform resiliency to support APRA regulatory requirements (CPS230, CPS232 and CPS234). Part of the Digital Infrastructure & Operations Infrastructure Team, this is a critical role that is driven by high performance culture, collaboration, and delivering customer and operational excellence right across TAL. We take pride in delighting and protecting our customers and partners and maintain the resilience & reputation of our business. If you are a customer centric, proactive, detail-oriented, and passionate about resilience and mitigating risks, we encourage you to apply.

Please note: This is an Individual contributor role

Role overview:

Strategic Planning

• Enhance platform resilience and plan disaster recovery processes and frameworks
• Establish comprehensive roadmaps to uplift resilience
• Challenge the status quo and develop a comprehensive testing schedule.

Leadership and Operational Excellence

• Train, and mentor team members and stakeholders regarding resiliency
• Foster a company culture that encourages top performance and delivery
• Provide oversight, lead employees and outsourced partners to deliver on high quality and high-performance outcomes

Stakeholder Relations

• Build and maintain relationships with key stakeholders across the organisation (offshore and onshore), including external clients, and partners (where appropriate)
• Help identify problems, workarounds and clear blockers

Compliance and Risk Management

• Lead our risk culture for resiliency, ensuring that TAL complies with legal and regulatory requirements
• Identify and mitigate potential risks to the platform design and architecture to safeguard the assets and data
• Ensure that artefacts are captured and maintained in central repositories

Innovation and Improvement

• Promote continuous improvement and innovation
• Stay informed of industry trends and advancements to keep the company competitive in the market

Key Accountabilities:

• Develop, implement frameworks, and identify opportunities to improve the platform and business services resilience.
• Seek capabilities to maintain viable robust business operations during a technology service disruption.
• Coach and provide guidance with platform designs, technology resilience strategies, and architecture to ensure that all critical business functions can be recovered or has embedded design to withstand a technology service failure.
• Plan, coordinate and manage disaster recovery planning and activities, ensuring rapid and efficient recovery of IT systems and operations.
• Ensure that information and artefacts are maintained and useful.
• Design, present and deliver training programs to ensure staff at all levels are aware of their roles and responsibilities in resilience.
• Ensure compliance with relevant regulations, standards and prepare for audits and reviews related to resilience and technology resiliency.
• Engage with internal and external stakeholders, including senior management, to promote a culture of resilience and ensure alignment of BCP and disaster recovery strategies with business goals

Qualifications

• Extensive experience working with ServiceNow, CMDB and BCM modules
• Minimum of 5 years’ experience in managing disaster recovery, business continuity planning and testing.
• Minimum of 10 years’ experience in technology with a strong focus on systems resiliency
• Minimum of 3 years’ experience in supporting multi-tiered infrastructure and application services
• Strong planning and time management skills (Working knowledge of Agile frameworks/JIRA/Confluence)
• Strong knowledge on hybrid cloud technologies (AWS/Azure, SaaS, PaaS and IaaS)
• Experience in providing a robust challenge on risks associated with technology services.
• Good knowledge of industry and market trends to determine potential impacts on technology environments.
• Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate infrastructure concepts to technical and nontechnical audiences at various hierarchical levels.
• Poise and ability to act calmly and competently in high-pressure, high-stress situations.
• Critical thinker, with strong problem-solving and consulting skills.
• Sound knowledge and understanding of relevant legal and regulatory requirements.•Ability to lead and motivate both direct and indirect team members.
• Good knowledge of cyber and information frameworks.
• Excellent stakeholder management skills.
• University degree or equivalent experience

Additional Information

At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don’t check every box in the criteria above, we encourage you to apply today or get in touch with us here. 

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.