ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
Role: Senior Site Partner
Location: Home-based, New Zealand or Australia
We are currently seeking a Senior Site Partner to join our diverse and dynamic team. As a Senior Site Partner at ICON, you will act as a strategic liaison between ICON and key investigator sites, strengthening relationships and supporting excellent study performance. You will champion site needs internally while helping sites navigate ICON processes and studies across their portfolio.
What You Will Be Doing:
- Building and maintaining strong, long-term relationships with key investigator sites, acting as their primary ICON point of contact.
- Supporting sites across multiple studies by facilitating communication, addressing operational challenges, and escalating issues as needed.
- Collaborating with clinical operations, feasibility, and project teams to align site capabilities with study opportunities.
- Gathering and sharing site feedback and insights to inform protocol design, feasibility assumptions, and process improvements.
- Monitoring performance metrics for partnered sites, including start-up timelines, recruitment, and quality, and driving improvement actions.
- Contributing to site engagement strategies, tools, and best practices to enhance the overall site experience.
Your Profile:
- Bachelor’s degree in life sciences, healthcare, or a related field, or equivalent clinical research experience.
- Minimum 4+ years of SSU experience within CRO/Pharma
- Substantial experience in clinical research with strong exposure to site management, site partnerships, or site-facing roles.
- Excellent relationship-building and stakeholder management skills, with credibility among investigators and site staff.
- Good understanding of clinical trial operations, site processes, and key drivers of recruitment and quality.
- Strong communication and problem-solving skills, with a proactive, solutions-oriented mindset.
- Ability to manage multiple sites and studies in a matrixed environment while maintaining a high level of service and responsiveness.
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Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
Inclusion and Accessibility
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.
Are you a current ICON Employee? Please click here to apply
ICON plc Sydney, New South Wales, AUS Office
Wallumedegal Country, 2 Lyon Park Road, North Ryde, Sydney, New South Wales, Australia, 2113
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