Senior Software Engineer (Backend focussed)

Cover Genius is the global infrastructure for embedded protection. Active in over 60 countries and all 50 US States, we protect the customers of the world’s largest digital companies, including Klarna, Revolut, Stripe, Priceline, Agoda, Booking.com, Turkish Airlines, Tongcheng Travel, eBay, and Uber, with seamless, end-to-end experiences. Cover Genius has protected more than 73M customers globally across 240M policies with USD $3.2BN in gross written sales.

Coming off a stellar year with 40% YoY revenue growth and a recent $100M capital raise, putting our valuation at $1.9BN, we are accelerating into our next phase of growth. As part of our team, you’ll help drive our AI-first roadmap, developing hyper-personalization engines, agentic distribution, and automated claims infrastructure, while building the scalable technology powering the fast-growing $70B embedded protection market.

Our people are: Accountable, customer-obsessed, collaborative, driven

Our people are not: Passive, defensive, siloed, hesitant

As a Senior Software Engineer in the Customer Operations team, you'll design, build, and maintain solutions for our internal assessors, top-tier partners, and their customers across multiple platforms. The work this team does is central to the business — our products solve real, specific customer problems, and you'll be at the heart of that.

There's significant AI investment within this space, from integrating AI into our development practices to building agentic systems that tackle complex customer challenges. You'll play a key role in shaping how we approach these initiatives.

To thrive here, you'll bring deep experience in web development and a passion for technical excellence. You'll lead technical design discussions, participate actively in product discovery, write high-quality code and documentation, and implement Infrastructure as Code (IaC) solutions — all while helping raise the bar for engineering practice across the team.

We're building AI-first, and collaboration is core to how we work. You'll partner closely with product managers, QA engineers, and other engineering teams to ship great features, keep our platforms stable, and continuously improve our infrastructure and observability practices.

Key Responsibilities

• Design and build scalable, high-quality solutions across multiple platforms that directly serve internal assessors, top-tier partners, and their customers — driving measurable improvements in operational efficiency and customer outcomes.

• Lead technical design discussions and architecture decisions, setting the standard for engineering excellence across the team through rigorous code review, documentation, and best practices.

• Shape and deliver AI-first initiatives, from integrating AI into development workflows to architecting agentic systems that solve complex customer problems at scale.

• Own the full development lifecycle — from active participation in product discovery through to implementation, Infrastructure as Code (IaC), and production-grade observability — ensuring platform stability and reliability. 

• Drive cross-functional collaboration with product managers, QA engineers, and other engineering teams to ship impactful features on time and continuously raise the bar for platform performance.

• Champion a culture of continuous improvement, identifying opportunities to enhance infrastructure, tooling, and engineering practices that contribute to the Customer Operations team's strategic goals and Cover Genius's broader business objectives.

Skills & Experience

What you will bring:

• 6+ years of experience in software development, with a track record of building and operating production systems. Fluent with AI coding tools (Claude Code, Cursor, Gemini, or similar)—you've integrated them into real workflows, not just experimented.

• Demonstrated experience designing, building and maintaining high quality web services using PHP, Python and ideally other programming languages such as Typescript.

• Experience designing APIs and building integrations with third-party services—particularly where each integration has unique requirements rather than following a single template.

• Solid grasp of cloud infrastructure (AWS), containerisation (Docker/Kubernetes), CI/CD pipelines, relational databases (PostgreSQL), NoSQL databases (MongoDB) and data modelling.

• Comfort with ambiguity—you've delivered in environments where requirements emerged through stakeholder engagement rather than detailed specifications.

• Strong written and verbal communication skills; able to participate in discovery work with PMS, produce technical briefs, document architectural decisions, and articulate trade-offs to both engineering and non-engineering audiences.

What you will have:

• Strong problem-solving skills and a keen ability to break down complex problems into manageable solutions.

• Excellent communication and interpersonal skills, with the ability to articulate technical concepts to both technical and non-technical audiences.

• A collaborative mindset and ability to work effectively within an Agile development environment.

• Proactive and self-motivated with a strong sense of ownership and accountability for deliverables.

• Ability to thrive in a fast-paced, evolving environment, adapting quickly to new technologies and business needs.

• Treats AI tools as essential infrastructure, not optional add-ons; continuously experiments with new capabilities.

Key Initiatives you will work on:

• Scale AI-powered operations — Build and embed at least one agentic system or AI-assisted tool into day-to-day Customer Operations workflows, measurably reducing manual effort and improving resolution times for assessors, partners, or customers.

• Own a major platform capability — Drive 2-3 significant technical initiatives from architecture through to production, with at least one becoming a foundational, business-visible capability within the Customer Operations platform.

• Lift platform maturity — Materially improve infrastructure reliability and observability through expanded IaC coverage, reduced incidents, and at least one systemic improvement adopted across engineering teams.

🤔 Why Cover Genius?

At Cover Genius, we create magic by turning the archaic into the extraordinary. We take one of the world’s oldest and most complex industries and reinvent it with world-class technology. Cover Genius doesn’t just disrupt legacy insurance; we make the impossible feel effortless.Our operating principles guide our mission: 

• Make today matter: We deliver with urgency and excellence. We act decisively, move with intention, and hold a high bar.

• Act with accountability: We own our commitments  and take pride in delivering results that move us forward.

• Grow together: We are a collective of curious minds. We learn from wins and setbacks, share knowledge generously, and elevate each other every day.

• Inspire Each Other: We push each other to think bigger and pull together to go further.

• Champion Our Customers: We lead with empathy and center the customer, turning complex disruptions into seamless moments of trust.

• Flexible Work Environment - Our teams are hybrid. We work from home on a Wednesday and Thursday and attend the office on Monday, Tuesday and Friday with flexibility around start/finish times.

• Don't just take our word for it - hear about our culture straight from our people here: story time.

Ready to make an impact? If you’re looking for a place where you’ll be challenged, trusted, and empowered, we’d love to meet you!

Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

By submitting your application, you acknowledge that we may collect, store, and process your personal data for recruitment purposes. To ensure a fair evaluation, we may use AI to assist in sorting applications, but all final decisions are made by our hiring team and no candidate dispositions are automated. We will keep your information on file for three years from the date of your application. For detailed information about how we handle your data and our use of AI, please review our full Privacy Policy.