Jobs at Cover Genius

Lead a ground-up rebuild of MarTech and RevOps: design CRM/marketing-automation/enrichment layers, orchestrate multi-agent AI workflows, automate GTM processes, build intent-capture using first- and third-party signals, implement account-to-lead matching and plays, and create advanced attribution dashboards tracking pipeline velocity and LTV/CAC to align Marketing and RevOps.

Lead development, governance, and optimisation of embedded insurance products across ANZ. Drive product design, underwriter sourcing, compliance (DDO/RG146), policy wording, performance reporting, and partnership proposals while managing underwriter relationships and monitoring regulatory changes to maintain competitive, compliant products.

Manage end-to-end complaints across insurance products and customer journeys, ensuring fair, timely, and regulatory-compliant resolutions. Responsibilities include logging and tracking cases, meeting response deadlines, identifying trends and root causes, escalating business or regulatory risks, coordinating with cross-functional teams, and implementing preventative process improvements. The role requires strong customer empathy, attention to detail, sound judgment, and knowledge of FCA, ASIC, EU, and DOI complaint-handling requirements.

Provide premium inbound phone support for enterprise customers, managing complex or emotional conversations through resolution or escalation. Handle email and live chat during non-call periods, maintain accurate Zendesk records, meet SLAs and quality standards, follow compliance procedures, and identify process or regulatory concerns. The role requires strong verbal and written communication, sound judgment, composure under pressure, and the ability to manage multiple workflows without sacrificing quality.

Design and build an in-house fraud/risk evaluation platform as a senior full-stack engineer. Translate product requirements, review architecture, implement cross-stack services, own monitoring and alerting, and collaborate with stakeholders to deliver real-time decisioning capabilities.

The Engineering Manager for Developer Experience will lead a team to improve development tools and processes, enhance the developer experience, and manage internal platforms, while embodying a customer-oriented mindset.

Lead and mentor a team of engineers to develop AI-driven platforms, architect solutions utilizing LLMs and Deep Learning, and ensure a scalable AI infrastructure.

Design and produce motion-led and static marketing assets across video, web, social, events, and campaigns. Create storyboards, animate in After Effects, edit video, produce web-ready/Lottie motion, extend brand systems, and experiment with AI tools to scale creative output while collaborating with marketing, product and brand teams.

Lead a 2–4 engineer team to design, build, operate, and improve Customer Operations applications (Claims Portal, chatbots). Own technical direction, delivery, architecture, observability, and AI/LLM integrations. Mentor engineers, establish engineering best practices, collaborate cross-functionally, and measure improvements in reliability, quality, and operational outcomes.

Lead and grow a Data Engineering team to design, build, and operate a scalable cloud data platform. Own data pipelines, warehouses, orchestration, governance, cost optimization, and cross-team collaboration to ensure reliable, high-performance data for analytics, data science, and product teams.

Lead infrastructure and reliability strategy across the organization. Architect multi-region cloud platforms, define observability and SLOs, lead incident response, build automation and self-service platforms, mentor engineers, apply AI-assisted tools, and drive cloud cost optimisation and disaster recovery practices.

Support day-to-day operations of insurance products, including coverage analysis, pricing documentation, regulatory monitoring, reporting, partner requests, claims/complaints support, and executive/project coordination while learning insurer relationships and product design.

Manage and grow Cover Genius's community across social and review platforms. Own channel publishing, monitor engagement and DMs, triage customer issues with Customer Success, manage Glassdoor and employer brand content, optimize profiles (G2, TrustRadius), and report on growth, sentiment, and response metrics. Partner with Talent for recruitment marketing and employee advocacy.

Assess and settle insurance claims within delegated authority, including complex, high-value, reopened, appealed, and escalated claims. Review documentation, determine coverage, communicate with customers, process payments, monitor quality and KPIs, follow insurance regulations, collaborate with Support and Claims teams, and recommend process improvements. The role also supports SLA and NPS performance and mentors team members toward quality benchmarks.

As a Senior Claims Specialist, you'll manage claims processing, complex claims handling, and dispute resolution, ensuring compliance and mentorship of junior agents.