Senior Solution Engineer

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Job Category

Sales

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Solution EngineerAbout Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Job Summary:
We are seeking a motivated and enthusiastic Solution Engineer to join our dynamic team. In this role, you will work closely with our sales team to provide technical expertise and support during the sales process. You will help identify customer needs, demonstrate our solutions, and ensure a smooth and successful implementation. This role will focus on the entire portfolio of Salesforce Products.

Key Responsibilities:
• Collaborate with the sales team to understand customer requirements and provide technical solutions.
• Conduct product demonstrations and presentations to showcase the value of Salesforce solutions.
• Provide technical support and guidance to customers and sellers during the sales process.
• Stay up-to-date with the latest Salesforce products and industry trends.
• Participate in training and development programs to enhance your technical skills and knowledge.
• Work with customers who have up to 500 employees, understanding their unique needs and challenges.

A Typical Day in the Life:
• Conduct customer discoveries to understand requirements and prepare for upcoming product demonstrations.
• Conduct a live demo or playback for a prospective customer, highlighting how Salesforce's solutions can address their business challenges.
• Collaborate with the sales team to strategise on a new customer proposal and solution design.
• Attend a training and self led enablement session on the latest Salesforce product updates.
• Deliver cutting edge assets to scale your impact for sales teams and customers
• Enable others on your subject matter expertise e.g. Product, Industry or skill set.

Qualifications:
• Strong technical aptitude and a passion for technology.
• Keen interest in business and strategy, desire to understanding what makes them tick.
• Excellent communication and presentation skills.
• Ability to work collaboratively in a team environment.
• Strong problem-solving skills and attention to detail.
 

Nice to have:
• Previous experience in a sales, technical or solution engineering role is a plus.
• Strong knowledge of Salesforce products and solutions.
• Experience with storytelling, demonstrating, and solution discovery.What We

Offer:
• Competitive salary and benefits package.
• 7 days’ Volunteering Time Off to give back to your local community #1-1-1
• Opportunities for professional growth and development.
• A supportive and inclusive work environment.
• The chance to work with cutting-edge technology and innovative solutions.

Our Growth Business, focuses on working with established organisations who are in a position to accelerate their growth. You will have the opportunity to work in a fast paced team with exciting projects and personalised training and career opportunities.
Why Join Salesforce as an Account Executive?
Our SMB & MB teams work with businesses who are at a size where you can really start to look at putting together complex sales solutions and partnering with all areas of our ecosystem.
This role is the perfect opportunity to immerse yourself in all things Salesforce. You will get exposure to a range of internal teams and business units, so your overall knowledge of how we work and operate will grow very quickly.
We offer formal and informal training for all people coming into this role, and this will be entirely focused around your strengths and goals. We encourage 360 degree feedback, so you have the opportunity to take your own initiative and blaze your own trail.
Day to Day
Our SMB & MB Account Executives engage with existing customers and new leads to sell the entire Salesforce Customer 360 platform. They build positive, trusted relationships with both key team members and decision makers within their patch, and become naturals at helping customers realise value from their Salesforce investments.
You will use your new business development skills to develop opportunities, through both warm leads and whitespace prospecting.

• Partnering with internal teams to drive additional value and share expertise
• Account tiering, POV mapping & industry mapping
• Using multiple channels to reach out to sales opportunities and uncover net new logo opportunities
• Managing and overcoming objections
• Researching & understanding customer personas and industries
• Managing a large volume of accounts and prioritising appropriately
• Balance competing priorities and timelines

Who you are

• You will be an established AE who is excited about a career at Salesforce. Ideally you will have worked with complex sales solutions, but this isn’t essential as long as you’ve been in an end-to-end quota carrying role
• Embody a growth mindset. You’re thinking ahead and have a plan for yourself.
• You're able to craft a point of view, hold an opinion, and build credibility as a 'Trusted Adviser" within your customers
• Self awareness is very important, and you must understand your ‘why’. You’re naturally curious and will be excited about the chance to absorb all Salesforce has to offer
• We don’t need you to have used Salesforce before, but it would have an advantage. A genuine passion for technology, disruption and innovation is also ideal.

Working at Salesforce
Working at Salesforce isn’t all about selling. It’s also about learning, and we heavily invest in you with a month-long immersion and onboarding, including: a week-long product bootcamp, mentorship program, weekly coaching and development programs.
Benefits
We are pioneers of the Pledge 1% model, providing product, grants and community service to those in need. We are proud to be#1 in PEOPLE's Top 50 Companies that Care, and are on Fortune’s Change the World list.
We provide every employee with 7 paid volunteer days off a year, and donation matching for all approved charitable donations.
We provide other world-leading benefits to all our employees, including;

• Health, Life, Trauma and Income Insurance
• Monthly Wellness Allowance
• Flexible Time off & leave policies
• Parental benefits
• Perks and discounts

Salesforce is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

"At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia’s First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information"

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.