Senior Technical Account Manager

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!

Job description, low-code style:
As the #1 low-code application development platform, OutSystems provides customers with everything they need to build apps incredibly fast. So, let us cut to the chase: we are looking for a Senior Technical Account Manager to be based in Sydney, Australia.

In this role, you will serve as a trusted adviser to a number of our strategic customers, providing personalized and proactive guidance. You’ll work closely with our customers to provide support and advice on the use of OutSystems Industry-leading Low-Code Platform. You will also gain an understanding of their IT infrastructure, internal processes, and business needs. As a Technical Success Manager, you will adapt your support to each of our customers’ environments, facilitate collaboration with their other vendors, and advocate on behalf of their needs.  If you are a problem solver, inquisitive by nature and driven by curiosity, this is the job for you! 

Main Responsibilities:

• Develops a plan to increase the adoption at our Key Customers that leads to increased OutSystems usage

• Is innovative and makes an impact: on our Customers, our team, and on the company.

• Mentoring - Actively helps and coaches others to understand the platform and be able to understand and talk to value as it relates to business goals and needs.

• Builds internal networks and is respected by peers in sales / product / support etc.

• Recruits ambassadors and references within client base;                                                          

• Is able to drive complex adoption scenarios through the Evolving and Scaling phases, pitching the value of the OutSystems Innovation Center, as well as its key roles, governance processes and artifacts.

• Perform technical reviews and share knowledge to identify and prevent potential issues;

• Design technical adoption plans to ensure sustained growth in technology proficiency;

• Catalog, categorize, and share common customer issues with other OutSystems teams;

• Serve as a customer advocate within OutSystems;

• Deliver key OutSystems product road map updates;

• Provide an exceptional customer service experience.

Requirements:

• 5+ years of experience in Mobile/Web application development;

• 2+ years of experience as Technical Team Lead / Technical Coach / Technical Account Manager;

• OutSystems development and administration experience is preferred

• Experience working in a professional services, support, engineering, sales engineering or development organization;

• Ability to manage and grow existing enterprise customer relationships by delivering relationship-based support

• Technical knowledge of web, API, and Mobile development, including the Microsoft ecosystem, e.g. .NET Core, etc.

• Practical knowledge of modern IT Ecosystem e.g. VPN, firewalls, cloud providers (AWS/Microsoft/Google), container technologies, etc.;

• Outstanding written and verbal communication skills in English;

• Ability to explain complex information to customers clearly and concisely.

• Ability to travel;

• Bachelor's degree in a science or technical field, engineering, or computer science is a plus.

Working at OutSystems:

We do not have many rules, but we do have high standards and a culture of global collaboration. Our commitment to our culture is highlighted in The Small Book of the Few Big Rules, written by our Founder and CEO, Paulo Rosado. This commitment to culture landed us in the Forbes top cloud computing employers four years in a row.

• We grow, change, and innovate, and give our teams the space to be proactive and creative.
• We care about growth and development. Vertical career progression is obvious, and we also encourage lateral moves, joining different teams, and mastering new skills.
• Global colleagues who are as smart, hardworking, and driven as you.
• Our DNA is disrupting the status quo. It is why our company exists.
• We “Ask Why” a lot. It helps us connect our individual work to the bigger picture and often uncovers a better, more agile way.

OutSystems nurtures an inclusive culture of diversity, where everyone feels empowered to be their authentic self and perform at their best. A company that embraces the creativity and innovation that comes through diverse perspectives. We are committed to creating a team that reflects society through inclusive programs and initiatives and are proud to be an equal opportunity employer. All qualified applicants receive equal consideration regardless of race, place of origin, color, age, marital status, religion, sex, sexual orientation, gender expression or identity, protected veteran status, disability status or any other status protected by law.

https://www.outsystems.com/company/careers/

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Join us in disrupting the status quo of the low-code market, we give you the power to "Ask Why", you give our customers the power to innovate through software!