Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.
The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.
Let's talk about the team
The Global Technology Solutions (GTS) - Strategy and Delivery Team is a dynamic group of highly motivated and results-driven professionals dedicated to translating ResMed's strategy into an actionable roadmap.
Our mission is to drive ResMed's strategy forward by working across the organization to enable strategic alignment and effective cross-functional program execution, foster innovation and transformation with enterprise-wide practices and also enhance customer experiences with service and UX design.
We have ambitious goals and deliver value continuously, thriving on collaboration, agility, and leveraging technology to deliver business solutions. We are continuously learning, seeking opportunities for growth and accountability for outcomes, all while recognizing the value of enjoying our journey together.
Let's talk about the role
The primary role of Senior Technical Program Manager is to manage end-to-end cross-functional delivery of software program / projects in the Digital Platform space. Key deliverables include requirements gathering, documentation, scoping, defining goals/deadlines, resource allocation, tracking budget and implementation. Management of projects in accordance with the ResMed Quality Management System. You will partner with teams across the Digital Platform group, whose mission is to increase the speed of innovation through platforms that enable seamless development and management of intelligent digital services. You will manage complex, high-impact programs related to Data, Analytics, Cloud Capabilities, Security and Privacy by Design and more, collaborating with cross-functional teams, stakeholders and sponsors across multiple geographies.
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Facilitate project and program-level processes, drive execution, escalate impediments, manage risks and help foster continuous improvement across projects and programs.
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Define project scope, set schedules, and ensure regular and timely delivery of value to end customers.
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Address resource constraints, dependencies, and timing challenges while syncing efforts across teams.
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Collaborate with product managers, engineering managers, program managers, and other stakeholders to ensure alignment with business commitments and sync points across teams.
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Manage and communicate the implementation of significant changes to planning objectives, schedules, and product configurations to internal and external stakeholders.
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Provide regular status updates, highlighting accomplishments, plans, and any issues across assigned programs.
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Perform work in a specialized area requiring a deep understanding of fundamental principles, themes, and concepts.
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Accept and manage changing priorities and address issues quickly and professionally
Let's talk about Qualifications and Experience
Required:
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Bachelor's degree in Computer Science or related discipline
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Combination of education and work experience will be considered
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7+ years of Program Management experience working directly with multiple agile, product and/or platform teams
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Strong understanding of the software development lifecycle
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Experience with agile software development tools such as Jira and Confluence
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Excellent interpersonal, written and oral communication skills
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Outstanding time management and organization skills
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Adept in problem-solving, facilitating decision making and resolving conflict
Preferred:
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PMP is desirable
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PSM or CSM certs are preferred
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Experience working in a modern cloud-based software product development environment, with cloud native AWS experience preferred
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Experience working with medical devices or a regulated environment is a plus
Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
