Senior User Experience Designer

• Location: Sydney, NSW

• Type: Fixed Term Contract (12 months)

• Hybrid role, Happy to talk flexible working 

The opportunity 

At QBE, we put customers at the heart of everything we do. We’re looking for a Senior User Experience Designer to lead the customer and user experience across our digital channels, shaping simple, intuitive and customer‑centric experiences that genuinely make a difference.

This is a hands‑on, strategic role with clear accountability for customer experience outcomes. You’ll lead experience design across digital journeys, influence how customers move seamlessly between channels, and lift key metrics such as task completion, customer satisfaction and NPS.

About QBE    

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.    

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.   

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.  

Your new role 

In this role, you will:

• Lead the end‑to‑end customer and user experience design across digital channels, ensuring experiences are simple, intuitive and customer first.
• Define, deliver and continuously evolve the customer research program, combining quantitative data, qualitative research, usability testing and customer feedback
• Translate customer insights into optimised journey flows, testing and refining digital experiences to lift task completion, NPS and overall satisfaction
• Own and embed the digital experience framework, working closely with product, digital sales and service, and broader design teams
• Drive experience optimisation across digital and cross‑channel journeys, ensuring seamless transitions throughout the customer lifecycle
• Be accountable for customer experience outcomes, using insights, experimentation and performance data to inform decisions and deliver measurable improvements

About you 

You’ll bring a strong blend of strategic UX leadership, hands‑on design capability and customer‑led thinking, with the ability to influence outcomes across complex digital environments.

• Extensive experience leading UX and design in an agile digital delivery environment, with a strong human‑centred design mindset
• Proven ability to translate qualitative and quantitative customer research into simple, intuitive and high‑impact digital experiences
• Exceptional interface design, prototyping and usability skills, with a relentless focus on quality and customer outcomes
• Strong stakeholder management and presentation capability, confident engaging senior leaders and representing UX at internal and external forums
• High proficiency with design, prototyping and collaboration tools, alongside working knowledge of web technologies and accessibility standards
• Demonstrated leadership experience mentoring UX and design professionals, including oversight of contract resources, with a strong, outcomes‑focused portfolio

Benefits    

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:  

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance  

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice  

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super  

To learn more about benefits of working with us, click here.  

Awards & Recognition   

We value our employee’s experience with us and are proud to have been recognised for the following awards:  

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program  

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards 

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates   

To learn more about our achievements, click here.  

How to Apply   

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.  

Your career. At the heart of it.   

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected].  

Skills:

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.