The Service Support Specialist ensures seamless gaming operations by resolving real-time incidents, monitoring systems, and handling player disputes.
Company Description
Join Evolution as a Service Support Specialist in Malta!
Evolution is a global leader in innovative online casino solutions, with over 20,000 employees across 30+ locations. Operating state-of-the-art broadcasting studios worldwide, including Malta, we deliver premium gaming experiences 24/7. Listed on Nasdaq Nordic since 2015, we embody our core values: ALIVE, DO RIGHT, and WORK TOGETHER.
We’re seeking a Service Support Specialist to join our fast-paced team in Malta and ensure seamless gaming operations.
- Ensure uninterrupted table operations by identifying and resolving real-time incidents, including dealer errors, software issues, or network connectivity problems.
- Monitor critical systems and infrastructure using provided tools, escalating alerts as necessary.
- Investigate and resolve player disputes related to game integrity or dealer actions.
- Ensure timely and accurate resolutions for client and end-user issues.
- Record all incidents in internal systems, prepare detailed post-resolution reports, and share insights with management.
- Coordinate case resolutions across internal teams and support the seamless execution of shift activities.
- Contribute to maintaining a high-quality gaming environment by proactively identifying and addressing potential issues.
- Excellent English skills (spoken and written).
- Customer support experience preferred.
- Strong decision-making, problem-solving, and leadership abilities.
- Excellent multitasking skills with a proactive, detail-oriented approach.
- Ability to thrive in a dynamic, multicultural, and high-pressure environment.
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