ServiceNow Administrator

At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it’s all driven by human intelligence.

Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what’s possible.

From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries – and working together to build a future we can all trust.

OUR BENEFITS
In addition to interesting, engaging opportunities that impact at scale, with ongoing personal and professional development opportunities, Thales Cyber can offer you:

• Competitive remuneration structure
• Hybrid and flexible working options under the Thales Flex program
• Paid parental leave and family support through Parents at Work
• The day off on your birthday each year
• Novated lease options
• Ongoing personal and professional development opportunities
• Sonder – Welling and Support partner
   

ABOUT THALES
Thales delivers cybersecurity products and services that keep people and assets safe, giving organisations confidence in the security of their digital journeys. Our solutions are deployed in 148 countries, helping governments to maintain sovereignty, and organisations to preserve their strategic autonomy.

Thales is a global leader in cybersecurity - no.1 in data security - with 6,000+ experts and developers. We bring trust and resilience to key industries including finance, health, retail and manufacturing, as well as vital sectors such as aerospace, critical infrastructure, defence and space.
 

YOUR ROLE
You will be joining our team to support the ongoing development and maintenance of our ServiceNow instances, as we expand our process automation capabilities both internally and for our customers.

This will be an opportunity to own, grow, and showcase your thorough knowledge around the SNow platform.  

The successful candidate will require strong independent problem solving and decision-making skills along with extensive knowledge of the ServiceNow platform to design, implement and support application and process integrations.  Working closely with our experienced technical leaders to develop user-focused solutions.

• Delivering platform customisation while considering and conforming to best practice recommendations and company policy
• Facilitating the creation and support of new Service Catalog items, reports, integrations, and workflows
• Gathering and documenting technical requirements from customers and internal teams
• Working closely with customers to implement API integrations
• Writing and maintaining code with supporting documentation
• Championing further platform adoption across the business units
• Performing regular platform maintenance and planned upgrades
   

WHAT YOU’LL BRING
To be successful in this role, you to bring the following skills, experience and behaviours: 

• Ideally have three years’ experience working with the ServiceNow platform in a development or administration role (CSA/CAD certification is preferred but not essential)
• A solid understanding of ITIL processes and the ITSM/CSM modules
• Development experience with REST and SOAP Web Services
• The ability to prioritise work requirements and effectively manage time in a hybrid work environment
• Capability to exercise initiative, creative problem-solving skills and deliver timely solutions
• Willingness to be hands-on and continue expanding your knowledge in all facets of IT
• Clear and articulate oral and written communication
• Be comfortable and professional when working directly with internal and external customers
   

WE ENCOURAGE YOU TO APPLY
After you have applied, you will receive an email acknowledging your application. We’ll then provide a personalised experience for suitable applicants as we progress the selection and assessment process. Prior to being offered employment, you will need to complete pre-employment police and depending on the role type, medical checks as well.

As a Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance.

It’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right – no matter your background or personal circumstances – please introduce yourself or join our community. We’re committed to supporting a diverse workplace, and that starts here.

We’re proud to be endorsed by WORK180 as an Employer for All Women, but we know there’s always more we can do. We’ll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.

Read more about our WORK180 endorsement.