ServiceNow CDMB & Discovery Lead

• Lead the uplift of ServiceNow CMDB and Discovery capabilities that support trusted technology services across the Bank
• Hybrid working environment with 3 days in the office and 2 days working from home
• 2-year max term opportunity supporting a significant ServiceNow platform uplift

About the business/role/team

The ServiceNow Platform Team sits within IT Operational Services and is responsible for the development, support and governance of the Bank’s ServiceNow platform.

As the ServiceNow CMDB and Discovery Lead, you will join the team to help deliver an important uplift to the Bank’s configuration management and discovery capabilities. Reporting to the Platform Manager, you will provide technical and delivery leadership to improve the quality, visibility and ongoing management of technology configuration data.

You will work closely with teams across infrastructure, cloud, networks, applications, technology operations and service management, as well as project stakeholders and delivery partners.

About the role

• Lead the technical delivery of ServiceNow CMDB and Discovery activities from solution design through testing, release and operational transition
• Work with the Business Analyst and key stakeholders to provide technical input into requirements and define clear, testable acceptance criteria for CMDB, Discovery and data quality outcomes
• Provide technical leadership across the ServiceNow CMDB data model, Identification and Reconciliation Engine, Discovery and CMDB Health
• Coordinate the reconciliation of discovered assets and CMDB records, including the treatment of duplicate, stale, incomplete and unmatched records
• Work collaboratively across technology teams to improve asset visibility, configuration data quality and ownership
• Coordinate technical delivery dependencies, including Discovery coverage, MID Server readiness, credentials, integrations, environments and release scheduling
• Support the planning and delivery of system, integration, regression and user acceptance testing, including defect resolution and technical readiness recommendations
• Establish meaningful CMDB quality measures and provide clear reporting on progress, risks and outcomes

About you

• Demonstrated experience delivering ServiceNow CMDB and Discovery capabilities in a large enterprise environment
• Strong practical knowledge of the ServiceNow CMDB data model, Identification and Reconciliation Engine, Discovery and CMDB Health
• Experience taking technology change from requirements and design through testing, release and operational transition
• The ability to analyse complex data quality and reconciliation issues and implement practical, sustainable improvements
• Strong stakeholder engagement skills and the ability to work effectively across technical, operational, project and delivery partner teams
• Clear written and verbal communication, sound judgement and a structured approach to delivery
• Experience with cloud discovery, Service Mapping, the Common Service Data Model, enterprise asset data or related ServiceNow capabilities would be highly regarded.
• Relevant ServiceNow or ITIL certifications would also be beneficial.

Be More

Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.

Why RBA?

The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go. Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts. We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.

The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.

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