ServiceNow Platform Administrator

Help shape and support a critical enterprise ServiceNow platform!

We're looking for an experienced ServiceNow Platform Administrator to join our MyService Platform Team during a period of significant project and platform demand.

This is an opportunity to work on a highly visible enterprise platform that supports service delivery across both technology and business teams. You'll play a key role in ensuring the platform remains secure, reliable, well-governed and ready to support ongoing business growth and change.

Working alongside Business Analysts, Developers, Configuration Analysts, Asset Analysts and managed service partners, you'll help maintain platform health, deliver enhancements and drive continuous improvement across the ServiceNow environment.

Why join us?

• Support and optimise a critical enterprise ServiceNow platform

• Be part of a collaborative team with deep ServiceNow expertise

• Get exposure to a broad range of platform administration, support and enhancement activities

• Contribute to platform improvements, automation and operational excellence initiatives

• Work in a complex enterprise environment with diverse stakeholders

• Hybrid working arrangement with 3 days in the office

About the role

As the ServiceNow Platform Administrator, you'll be responsible for the day-to-day administration, support and operational performance of the platform.

Please note this a 12-month contract

Key responsibilities include:

• Maintaining platform health, availability, performance and stability

• Managing users, groups, roles and security controls

• Investigating incidents and platform issues, conducting root cause analysis and implementing sustainable solutions

• Configuring and maintaining platform functionality including forms, workflows, business rules and UI policies

• Supporting platform upgrades, releases and patch activities

• Monitoring compliance with security, governance and operational standards

• Troubleshooting technical issues and coordinating resolutions with internal teams and external partners

• Providing expert advice and support to users and stakeholders

• Identifying opportunities to automate, standardise and improve platform processes

• Supporting the ongoing evolution and continuous improvement of the ServiceNow platform

About you

We're looking for someone who combines strong ServiceNow administration skills with a proactive and customer-focused approach.

You'll bring:

• Experience administering ServiceNow in a complex enterprise environment

• Strong understanding of platform administration, security and access management

• Experience supporting multiple ServiceNow capabilities and modules

• Hands-on experience configuring workflows, business rules, forms and UI policies

• Strong troubleshooting and problem-solving skills

• Experience managing incidents through to successful resolution

• Ability to build effective relationships across technical teams, vendors and business stakeholders

• Excellent communication and stakeholder engagement skills

• A proactive mindset and strong attention to detail

• ServiceNow Certified System Administrator (CSA) certification

About the team

The ServiceNow Platform Team is responsible for the governance, administration and continuous improvement of the Bank's ServiceNow platform. The team works closely with stakeholders across technology and business functions to ensure the platform delivers a secure, stable and high-quality experience for its users.

Be More
Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drive the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.
Why RBA?
The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go. Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts. We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.
The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.

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