The role involves managing social media posts, responding to customer inquiries, qualifying leads, and supporting the sales team with documentation.
Looking to take your career to the next level? Then this role is for you!
Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!
Profile Requirements:
- Min 2.5 years Proven experience in social media posting, basic graphic design, and use of tools such as Canva across platforms including Facebook, Instagram, and LinkedIn
- Strong verbal and written communication skills, with confidence handling inbound customer enquiries via phone and digital channels
- Experience in lead qualification, customer service, or sales support, including creating order forms, quotes, and sales documentation
- Comfortable working with CRMs and internal systems (e.g. HubSpot, Zoho, Salesforce), with familiarity in reporting or basic analytics considered an advantage
- Highly organised and detail-oriented, able to multitask, manage competing priorities, and work effectively within SOP-driven, structured processes
Core responsibilities:
- Schedule and publish social media posts across platforms (e.g. Facebook, Instagram, LinkedIn)
- Design engaging social media content using Canva or similar tools
- Adapt content to align with brand guidelines, campaigns, and promotions
- Monitor comments and messages and respond in a timely, professional manner
- Maintain a content calendar in line with internal SOPs
- Answer inbound customer calls, emails, and social media enquiries
- Qualify inbound leads by gathering key information (needs, budget, timeline, decision-maker status)
- Accurately log lead details into CRM or tracking systems
- Dispatch qualified leads to the appropriate sales team member
- Follow up with prospects where required to ensure smooth handover
- Assist the sales team with preparation of sales support documentation
- Create and update order forms, quotes, and client onboarding documents
- Ensure all sales documentation is accurate, complete, and compliant with internal processes
Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.
Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!
This is a remote position.
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