Manage and respond to messages, comments, and inquiries across major social platforms; qualify leads, escalate complex issues, maintain brand voice, engage communities, record interactions, and support content creation and scheduling to drive lead generation and improve customer communication.
Looking to take your career to the next level? Then this role is for you!
Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!
Profile Requirements:
- Up to 2 Years of Experience in Social Media, Community Management, Customer Service, or a related role
- Excellent written communication skills with strong grammar and attention to detail
- Experience responding to customer inquiries through social media platforms
- Familiarity with ManyChat or similar social media automation platforms.
- Strong understanding of Facebook, Instagram, LinkedIn, TikTok, YouTube, and other social media channels
- Ability to manage multiple conversations simultaneously while maintaining professionalism
- Strong organizational and time management skills
- Excellent interpersonal and problem-solving abilities
- Experience using Meta Business Suite or other social media management platforms is preferred
- Familiarity with CRM systems is a plus
- Experience creating and scheduling social media content is preferred but not required
- Basic understanding of digital marketing concepts is preferred
- Self-motivated with the ability to work independently
- Friendly, professional, and customer-focused communication style
Core responsibilities:
- Monitor and respond to direct messages, comments, and inquiries across Facebook, Instagram, LinkedIn, TikTok, YouTube, and other social media platforms
- Provide timely, professional, and informative responses to prospective clients regarding digital marketing services
- Answer questions, educate prospects, and guide them toward scheduling consultations or speaking with the sales team
- Build relationships with followers through consistent communication and community engagement
- Monitor notifications throughout the day to ensure fast response times
- Qualify incoming inquiries and identify potential business opportunities
- Escalate complex questions or qualified leads to the appropriate team member
- Maintain a professional, engaging, and consistent brand voice across all interactions
- Engage with potential customers in Facebook Groups and other online communities when appropriate
- Proactively identify opportunities to start conversations and generate new leads through social media engagement
- Maintain accurate records of conversations, leads, and follow-up activities
- Collaborate with the sales and marketing teams to improve customer communication and lead conversion
- Report common customer questions and feedback to improve marketing content and messaging
- Assist with creating, scheduling, and publishing social media posts across Facebook, Instagram, LinkedIn, TikTok, and other platforms when needed
- Assist with creating captions, graphics, reels, and other social media content as time permits
- Stay current on social media trends, platform updates, and best practices
- Perform additional community management, customer service, and social media support duties as assigned
Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.
Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!
This is a remote position.
Similar Jobs
Agency • Information Technology • Professional Services • Manufacturing
Create, schedule, and publish social media and email marketing content for commercial real estate. Build content calendars, design visuals and videos, run Mailchimp campaigns, engage audiences, analyze performance, and coordinate with brokers. Use Buffer, Canva/Adobe, ChatGPT, and SEO best practices to optimize campaigns and maintain CRM contact lists.
Top Skills:
Adobe Creative SuiteBufferCanvaChatgptFacebookInstagramLinkedInMailchimpSeoYoutube
Agency • Information Technology • Professional Services • Manufacturing
Manage and execute social media and email marketing campaigns, create branded marketing collateral, edit long-form podcast/video content and repurpose into short-form reels, monitor analytics, engage audiences, and collaborate with teams to ensure brand consistency and campaign performance.
Top Skills:
ActivecampaignAdobe Creative SuiteCanvaGoogle AnalyticsHubspotInstagramKlaviyoLinkedInMailchimpMeta Business Suite
Real Estate
Lead end-to-end social media strategy for a luxury real estate brand: plan and produce paid and organic campaigns, direct creative and content, manage projects and stakeholders, monitor analytics, deliver insights and reporting, and maintain brand consistency across platforms.
Top Skills:
Ai Tools For ContentFacebookInstagramLinkedInSocial Media Analytics/Reporting ToolsSocial Media Scheduling ToolsTiktokYoutube
What you need to know about the Sydney Tech Scene
From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
