Provide senior-level ClinCheck modification and treatment planning support across SG+ markets. Partner with clinical, sales, and education teams to evaluate cases, modify ClinChecks, deliver clinical training, troubleshoot aligner issues, support account targets, and report customer feedback to drive clinical excellence and provider confidence.
Role summary
This position is ideal for clinically trained dental professionals to join the SG+ Clinical team as a Senior ClinCheck Excellence Specialist, driving clinical excellence through in-house ClinCheck modification support and treatment planning quality across the SG+ markets (SG,MY,PH,ID)
Partnering with Clinical, Sales, and Clinical Education teams, you’ll provide treatment planning guidance, case support, and clinical insights to enhance provider confidence, improve treatment outcomes, and strengthen customer experience.
This role is critical in scaling high-quality clinical support and ensuring consistent execution of Invisalign ClinCheck Excellence (ICE) across the region, directly impacting provider success and market growth. The role is based in Malaysia.
Key Responsibilities
In this role, you will…
Essential duties include but are not limited to the following:
Deliver Results
- Support clinical support, clinical education team and sales team to achieve Monthly, Quarterly and Annual Clinical Plans and clinical/ market target.
- Responsible for the working with assigned accounts and team within the assigned territory, including direction, motivation and development of clinical plans, targets, strategies and the removal of obstacles to success such as assisting dental professionals in case assessment/case evaluation, prescription, record taking, guidance in ClinCheck modification, troubleshooting problems and aligner issues for customers who need assistance; transferring cases that need expert advice to clinical consultants; preparing clinical materials to send to dental professionals; communicating with Align on various clinical support issues; providing clinical training to new staff
- Hold accountable and responsible for Invisalign Clincheck Excellence (ICE) which include reviewing and modifying Clinchecks for customers who need assistance
- Conduct clinical training that have been assigned
- Provide all appropriate reporting to manager including feedback from customers on a weekly and monthly report
- Work closely with co-colleagues to develop a high-performance team
- Work on other projects assigned by the manager and company
Skills, Knowledge & Expertise
What we're looking for
- Education: Doctor of Dental Surgery (DDS) or Bachelor of Dental Surgery (BDS), or equivalent clinical qualification.
- Experience: 4–6 years of relevant clinical experience, ideally with exposure to digital orthodontics or corporate clinical environments.
- Skills:
- Strong knowledge in orthodontics and digital treatment planning (ClinCheck)
- Ability to perform case evaluation, modification, and clinical troubleshooting
- Strong analytical and problem-solving capabilities
- Communication:
- Effective communication and presentation skills
- Ability to engage with providers and internal stakeholders clearly and professionally
- Teamwork:
- Ability to work both independently and collaboratively across cross-functional teams
- Strong stakeholder management and teamwork mindset
- Work Schedule / Hours
- Regular business hours. Some outside hours in evenings and weekends, and travelling may be required from time to time
About
Your growth and well-being:At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:Health and well-being programs to keep you thriving in both body and mind.Employee-exclusive discounts on Invisalign products.Learning opportunities through online learning resources and support for your individual development plans.Inclusive, global workplace that fosters collaboration, recognition and belonging.Country and/or role specific details will be shared with you by your recruiter during the interview process. Discover Align:We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time. As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.Eager to learn how we embrace our global differences and nurture employee well-being? Explore Align's culture here!Want to discover more about exocad and Cubicure? Click on their names for additional information.
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