Lead clinical support for Invisalign providers in Thailand, delivering case assessments, troubleshooting, training, field visits, event coordination, and reporting to clinical leadership to meet clinical targets.
The role is based in Thailand. The position is responsible for overseeing clinical activities within the Thailand market and for providing in-house clinical guidance and support and as well as clinical customer support. The position will work cross-functionally with the Thailand team to deliver an excellent clinical customer experience for all Invisalign Providers within the Thailand market.
Key Responsibilities
- Support the clinical team in achieving monthly, quarterly, and annual clinical plans and clinical targets.
- Responsible for working with customers on basic clinical inquiries eg case assessment, recording taking, clincheck review, troubleshooting problems and aligner issues.
- Provide continuous support with assigned accounts through phone calls, online booking tools, and field visits.
- Conducted clinical training, introduction sessions, clinical check review sessions, troubleshooting, etc.
- Moderate upon the assigned clinical event. Coordinate with speakers. Ensure the event runs smoothly.
- Responsible for arranging training classes in the Training Centre, material and classroom preparation, ensuring audio and other equipment are ready and functioning, etc.
- Provide clinical training to new staff
- Provide all appropriate reporting to Thailand Clinical Support Manager and South Asia Associate Director, Clinical Support including feedback from customers on a weekly and monthly report
- Work closely with co-colleagues to develop a high-performance team
- Other projects assigned by the company
Skills, Knowledge & Expertise
Requirement / Criteria for the Role:
- Bachelor’s degree in dental, medical, or pharmacy. Dentist, dental technician and dental hygienist are preferable.
- At least 5 years of working experience
- Good technical knowledge and experience in dental
- Proficient in English
- Effective communication and presentation skill
Work Schedule / Hours
- Working 5 days a week ( Mon-Fri or Tue-Sat).
Regular business hours. Some outside hours in evenings and weekends and travelling may be required from time to time
About
Your growth and well-being:At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:Health and well-being programs to keep you thriving in both body and mind.Employee-exclusive discounts on Invisalign products.Learning opportunities through online learning resources and support for your individual development plans.Inclusive, global workplace that fosters collaboration, recognition and belonging.Country and/or role specific details will be shared with you by your recruiter during the interview process. Discover Align:We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time. As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.Eager to learn how we embrace our global differences and nurture employee well-being? Explore Align's culture here!Want to discover more about exocad and Cubicure? Click on their names for additional information.
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