Perficient is always looking for the best and brightest talent and we need you! We’re a quickly-growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.
Responsibilities
Define and lead enterprise production support strategies across complex application landscapes.
- Architect and govern L1, L2, and L3 support operating models and service delivery frameworks.
- Provide technical leadership for enterprise applications built on .NET, Python, Databricks, Azure, and related technologies.
- Establish and optimize incident, problem, change, release, and knowledge management processes.
- Design monitoring, observability, alerting, and operational intelligence frameworks.
- Lead major incident management, root cause analysis (RCA), and service restoration activities.
- Implement AI-enabled support solutions, including AIOps, intelligent alert correlation, predictive analytics, automation, and self-healing capabilities.
- Collaborate with development, platform, cloud, and infrastructure teams to improve operational stability and performance.
- Define support readiness processes for new application deployments and platform releases.
- Drive automation initiatives to reduce manual effort and increase operational efficiency.
- Establish service-level objectives (SLOs), KPIs, operational dashboards, and reporting frameworks.
- Support client governance meetings and provide executive-level communication on service health, risks, and improvement initiatives.
- Lead modernization efforts for support tooling, automation platforms, and operational governance models.
- Drive common vision, practices and capabilities across teams.
Qualifications
- 10+ years of experience implementing, supporting and operating enterprise-scale applications and platforms.
- 5+ years of experience in a Solution Architect, Technical Lead, Support Architect, or Operations Leadership role.
- Strong experience with enterprise applications developed using .NET/C# and Python.
- Experience supporting data and analytics platforms leveraging Databricks and cloud-native data services.
- Deep expertise with Microsoft Azure and cloud operations.
- Strong knowledge of ITIL-based service management processes and production support frameworks.
- Proven experience managing and optimizing L1-L3 support organizations.
- Experience with application monitoring, observability, and operational tooling.
- Experience implementing AIOps, AI-enabled support capabilities, or intelligent operations frameworks.
- Strong understanding of application performance management, reliability engineering, and operational resilience.
- Knowledge of automation frameworks, scripting, and operational workflow orchestration.
- Leadership and team management experience with ability to provide strategic planning and oversight.
- Proven ability to engage with clients and executive leadership teams.
- Excellent written and oral communication skills; Ability to communicate effectively with technical and non-technical staff.
- Bachelor’s degree in Computer Science or related field.
- Must be open to travel.
Preferred Skills and Education:
- Master’s degree in Computer Science or related field
WHAT WE BELIEVE
At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you’ll become part of something truly special.
We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We’re committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders… and we’re not done yet.
Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.
Disability Accommodations:
Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.
Applications will be accepted until the position is filled or the posting is removed.
The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $92,118 to $195,278. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential variable compensation programs. Information regarding the benefits available for this position are in our benefits overview.
Disclaimer: The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time.
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About UsPerficient is the global AI and technology consulting firm disrupting the traditional consulting model. Powered by our 7,000+ advisors, engineers, and designers, Perficient implements AI-first solutions that break conventions and deliver outcomes that matter. Proudly serving clients that represent the world’s most innovative brands, and in collaboration with our powerful technology partner ecosystem, we bring deep industry expertise and data-driven design to redefine how businesses run and succeed. Perficient is different. For real. Learn more at perficient.com.
