Sr. Specialist People Solutions

Company Description

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.

Job Description

● Resolve HR tickets from employees, managers, and P&C team to answer all tier 1 HR questions and Workday inquiries.

● Research and resolve new scenarios, independently seeking out solutions and engaging with the appropriate stakeholders to resolve new scenarios.

● Troubleshoot Workday tasks, produce required documents, and support employees in all general HR inquiries.

● Act as an HRIS/Workday SME

● Lead the work of more junior team members (Associates/Specialists)

● Own enhancement projects and process improvements from conception to completion

● Utilize data to analyze trends, compile reports, and recommend solutions.

● Liaise with other internal stakeholders to formulate solutions and build efficiencies.

Qualifications

● Attention to detailed, process-oriented, organized, good communication skills

● 5+ years of experience in a human resources operations role, customer-facing

● Experience using any HRIS systems (Workday, Oracle, SAP, etc)

● Experience using any Ticketing system (Jira, etc)

● High level of English spoken and written.