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CLSA

Sr. Support Analyst, Trading Applications, Information Technology

Reposted One Month Ago
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In-Office
Sydney, New South Wales, AUS
Senior level
In-Office
Sydney, New South Wales, AUS
Senior level
Provide L1/L2 global support for OMS/EMS trading applications across equity, swaps and F&O desks; handle connectivity with exchanges/brokers, monitor systems, manage incidents/changes, coordinate with vendors and infra teams, and support project rollouts and SRE-related activities across Asia/US/Europe shifts.
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Position Description

Senior Support Analyst, Trading Applications will be part of the Global OMS/EMS support team responsible for handling OMS/EMS L1/L2 requests from CLSA trading desk, clients, vendors, brokers and exchanges.

Key Areas of Responsibilities

  • Daily trading operations desk support for various trading desks of High Touch & Low Touch cash Equities, SWAP desk and F&O desk. 

  • Understand and work with infra teams to setup connectivity between external parties including Exchanges and external brokers.

  • Work in shifts to support Asia / US and Europe markets.

  • Work closely with Application support team in CLSA Pune, US and Australia.

Requirements

  • Bachelor's degree or above in Information Technology or relevant disciplines.

  • 10 - 12 years experience with minimum of 5+ years proficiency, support and with good experience in OMS/EMS technology. Exposure to Fidessa or other OMS/EMS will be added advantage.

  • 3-5 years of experience in a Broker / Dealer environment.

  • Excellent knowledge of Cash Equity business in a DMA/DSA, Agency and Program Trading environment.

  • Good to have knowledge of SWAP, Future & Options business in a DMA & DSA order flows.

  • Good knowledge of exchange rules of Asian markets (HK/CONNECT/JP/KR/SG/TW/AU/IN/ID).

  • Good understanding of Trade Flow systems needed for DMA/DSA trade booking especially in ID markets like CONNECT, Korea, Taiwan and India.

  • Good knowledge of HK exchange driven activities coordination.

  • Exposure in Systems monitoring tools like KIBANA, Grafana, Logstash, Elastic search, ITRS, etc.

  • Good exposure in Enterprise Message Systems like Tibco, Solace, etc.

  • Exposure in change & incident management tools like SNOW.

  • Must be self-starter and be able to work independently.

  • Willing to undertake other Trade Support functions.

  • Ready to work in Trading floor (high pressure environment).

  • Excellent communications skills and the ability to interact with Vendors and Traders.

  • Rollout EMS/OMS projects.

  • Knowledge of SRE will be added advantage.

  • Excellent command in both written and spoken English.

  • Knowledge in ORACLE (user level), SQL, Store Procedures.

  • Knowledge in Unix/Linus, Shell scripting, Perl.

  • Basic knowledge in Python, Java Basic Knowledge in FIX.

  • Awareness of SRE concepts is an added advantage.

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