Stake Super Operations Team Lead

Stake is looking for a Stake Super Operations Team Lead to join our Customer Success and Operations team, at our Bondi Junction HQ, with a flexible hybrid working model (3 days in the office, 2 WFH). 

We’re an Australian investing platform that helps ambitious people confidently grow their wealth. By offering seamless, immersive access to the share markets, we’ve empowered a new wave of investors. Stake has grown fast from a fintech startup into a robust financial services company. Today we have 700,000+ customers and more than A$5 billion under administration.

At Stake, we break barriers in everything we do. Just like our customers, we’re driven by ambition. Our desire for continuous growth is what creates the collaborative and high-performance environment we work in. Though we’re spread around the world, we’re a unified team moving towards a shared vision: to unleash the investor in everyone. 

Join us as we continue to reshape the financial industry, inspiring investor confidence and celebrating our wins along the way.

As a Stake Super Operations Team Lead, you will be responsible for overseeing & optimising the day-to-day operations processes that support our Stake Super product. You will drive efficiency through technology and automation, as well as lead a high-performing team to meet escalating client demand. This role requires a leader who is both strategic and hands-on, capable of evolving our operations while maintaining impeccable standards of accuracy and compliance.

Our Operations team at Stake spans Cash Operations, Trading Operations, KYC/AML and Stake Super across Australia and Brazil and you will be a key member of one of our main operations’ pillars. Stake is going through an exciting growth phase and this role will be instrumental in how we continue to uplift and refine our processes. Further responsibilities include:

• Accountable for the execution of end-to-end operational processes for our Stake Super product (client onboarding, rollovers, fee/payment handling and ongoing super fund account management). 
• Monitor team efficiency and implement strategies for continuous improvement in operational workflows.
• Collaborate effectively with Customer Success, Finance, Compliance, Product and Engineering to ensure seamless service delivery and a cohesive customer experience.
• Drive the development and continuous enhancement of Stake Super policies to mitigate and control operational risk effectively.
• Contribute operational insights to strategic discussions on product development and service offerings.
• Lead, coach, and empower a growing team of Stake Super Operations Analysts, fostering a high-performance culture

• 5+ years experience in Operations, preferably within a Fintech environment and/or wealth industry
• Strong experience with process design and project management with the ability to refine processes and disrupt the industry standards 
• Highly adaptable, proactive and resilient, thriving in a fast-paced, evolving scale-up environment 
• Strong analytical skills (SQL experience preferred), comfortable working with data to drive operational decisions, efficiencies, best practices and new ways of working
• Demonstrable experience and skills to break down complex issues into actionable roadmap items
• A solid track record of taking ownership and leading complex projects end-to-end
• Detail-oriented with strong verbal and written communication skills 
• Previous leadership experience with ability to engage with a variety of stakeholders across the business 

At Stake, we’re more interested in your attitude than your resume. If you believe this is a role you want to jump into head first and be part of our mission, please apply and let us know why in your cover letter!

Benefits of working at Stake

You’ll have the opportunity to work with autonomy while learning from some of the best talent in the industry, playing a meaningful role in building a company that has loads of positive momentum and excitement around it.

But we also have perks. Not long ago, we proudly introduced new benefits under the Grow with Stake program. Please see the whole list on our Careers website, including:

• Professional development allowance
• Wellbeing allowance
• Up to 16 weeks of paid parental leave
• Childcare allowance
• Extra paid leave during tough times
• Discretionary performance bonus and talent referral bonus
• Employee Share Options scheme

Stake is an equal opportunity employer that values diversity. We’re proactive about providing an inclusive work environment and do not discriminate based on race, religion, nationality, gender, sexual orientation, age or disability status. We’re also endorsed by WORK180 as a great employer for women. 

Once we've received your application, we'll give it the attention it deserves and you'll hear from us either way. We’re a 2024 Circle Back Initiative Employer –which means we’re committed to responding to every applicant. If we think you’d be a good addition to our team, we’ll give you a call and from there, you'll cruise through our recruitment process.

To all recruitment agencies: Stake does not accept agency resumes. Please do not forward resumes to our jobs alias or directly to Stake employees. Stake is not responsible for any fees related to unsolicited resumes.