Stockbroking Business Operations Executive

If you also believe that everyone should be able to achieve their financial potential, then you’ll love contributing to CMC Markets’ company vision of providing the ultimate trading experience. Seize the opportunity to progress your career in the fintech industry by joining a global leader in CFD trading and share investing. Grow yourself personally and professionally with a company that’s growing with you, by global expansion and product offering.

We’re looking for a curious and solutions-focused Stockbroking Business Operations Executive to join our Stockbroking Business Operations team. You’ll use your analytical and problem-solving skills to investigate trading issues, support our platforms and help keep our stockbroking operations running smoothly. If you enjoy getting to the bottom of complex problems and want to broaden your knowledge of trading systems and operations, this is an opportunity to build valuable expertise within a global fintech.

Why You'll like working here

Just some of the reasons you’ll love working here include:

• Leave benefits: Accrue 5 additional annual leave entitlements each year called My Days, as well as enjoying 5 extra annual leave days once you pass 12 months. Enjoy your birthday off to spend time with family and friends, on us! Utilise a free annual charity day to give back to your community.

• $0 Trades: Staff & family trading accounts with CMC Markets Invest have access to the best brokerage rates in the market - $0 trades for all domestic and international equity orders!

• Continuous learning: Our L&D offering covers both technical and performance training, ensuring you're always learning new skills.

• Unlimited access to a dedicated benefits & wellbeing hub where you can save money through various retailer discounts, and make use of a variety of resources that will enhance your physical and mental wellbeing.

• Collaboration: We believe that great things happen when smart people work together, that’s why we’ve made the decision to work five days in the office.

• Office perks: Help yourself to free breakfast cereals, condiments, and coffee to fuel your workday. Our culture club provides opportunities for everyone whether you’re into fitness, pizza making classes, socialising or bringing out your competitive side in trivia or lawn bowls!

What you’ll be working on

You’ll be a key escalation point for platform and stockbroking issues, providing second and third-line support to teams across Client Services, Premium Client Services and our Institutional business. You’ll investigate trade and order discrepancies, support incident and outage management, monitor trade risk and help resolve complex platform issues. Working across domestic and international share trading, you’ll collaborate with internal teams and external partners to keep our platforms operating effectively and deliver the best possible outcomes for our clients.

What will help you be successful?

You’ll thrive in this role if you’re naturally curious, analytical and enjoy solving problems. You’ll be comfortable investigating issues that don’t always have an obvious answer, working through data to understand what has happened and communicating solutions clearly to both technical and non-technical stakeholders. You’ll take ownership when issues arise, remain calm when priorities shift and understand the importance of accuracy in a regulated trading environment.

You’ll also bring:

• At least two years’ experience in operations or application support, ideally within stockbroking or broader financial services

• Strong troubleshooting, critical thinking and problem-solving skills

• Excellent written and verbal communication skills

• Strong numerical capability and attention to detail

• Intermediate Excel skills, including formulas, VLOOKUPs and pivot tables

• Experience with IRESS, GBST, Salesforce or JIRA will be highly regarded

The things we live by

CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and are able to do their best work. We don’t just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone

We’re always on the lookout for great people, so even if you don’t feel you are a 100% fit, apply with your up-to-date CV and we’ll consider you for this role and any other suitable opportunities across the business. 

We look forward to hearing from you! 

Please be vigilant when applying for jobs online. CMC Markets will never request personal identification details, such as Date of Birth or Tax File Number prior to an offer being made. If your initial application is successful, regardless of whether you've applied directly or through an approved recruiter, you will always liaise with a representative from CMC's Talent Acquisition team. We will only discuss a role you have formally applied for via phone or email (CMC Markets email address); and never via Facebook or Telegram.