Manage and grow key B2B customer accounts across Asia by executing account plans, maintaining stakeholder relationships, coordinating internal teams to deliver solutions, identifying upsell/cross-sell opportunities, monitoring account performance, and supporting proposals, forecasts, and business reviews.
The Strategic Account Manager supports the management and growth of key customer accounts across Asia by executing account plans, maintaining strong customer relationships, and contributing to sales targets.
This role focuses on account execution and relationship management, working closely with senior stakeholders and internal teams to deliver customer value and support business growth.
RESPONSIBILITIES
- Support execution of account plans for assigned customers to achieve revenue and growth targets
- Build and maintain day-to-day relationships with key customer stakeholders
- Understand customer needs and coordinate with internal teams to deliver suitable solutions
- Assist in identifying opportunities for upselling and cross-selling within existing accounts
- Collaborate with internal functions to ensure smooth delivery
- Monitor account performance and provide regular updates, forecasts, and reports
- Support preparation of customer presentations, proposals, and business reviews
- Stay informed on market trends and competitor activity to support account strategy
- Escalate and help resolve customer issues to maintain satisfaction and trust
QUALIFICATIONS:
- Bachelor’s degree in Business, Engineering, Marketing, or related field (preferred)
- 3–5 years of experience in account management, sales, or business development
- Experience managing B2B customer relationships (regional exposure is a plus)
- Familiarity with CRM tools and sales processes
Skills & Competencies
- Strong interpersonal and relationship management skills
- Good communication and presentation skills in English
- Basic commercial understanding of sales cycles and customer needs
- Ability to manage multiple priorities with guidance
- Collaborative team player with a proactive mindset
- Analytical thinking to interpret customer data and support decisions
Physical & Environment Demands
- This role requires travel across the Asia region to visit clients, attend meetings, and participate in business events (approximately 30–40% of working time).
- The position involves extensive computer and phone use for communication, reporting, and virtual meetings
- May occasionally require extended working hours across different time zones to coordinate with regional teams and clients.
- Must be able to manage frequent changes in work environment, including corporate offices, customer sites, and industry events.
Time Travel Required
- Willingness to travel regionally (up to 30–40%) to meet with clients and internal teams.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
Vertiv Sydney, New South Wales, AUS Office
Sydney, Australia
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