Strategic Expansion Account Manager

Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. 

This is where you and your skills come in. We’re currently looking for:

a proven solution seller to join our growing Enterprise segment as an Enterprise Expansion Account Manager, to address the strong demand and market potential at hand within our embedded base of customers. Come experience a ton of runway with unlimited tools & resources, an in-demand product, and a fun & winning culture. 

You’ll be aligned to RingCentral’s Enterprise customers as part of an account team identified to grow and manage their Enterprise grade cloud UC platform. 

To succeed in this role you must have experience in:  

• Account management experience focused on growing existing Upmarket accounts through prospecting, qualifying & closing expansion sales. 
• Generate awareness, respond to inquiries and engage in outbound prospecting to expand and manage our embedded base of Enterprise customers. 
• A highly collaborative role interacting frequently with the Enterprise field Account Executive, Customer Success Manager, Professional Services and other internal departments. 
• Skilled in conducting presentations, online web demos 
• Manage deals involving multiple executive level stakeholders including C-suite. 
• Extensive virtual selling experience including phone, web meetings and email.  
• Drive a collaborative approach with Enterprise Account Executive & Marketing to prioritize targets to engage. 
• Leverage & partner with internal resources (Business Development, Solutions Engineering, Marketing, Customer Success Managers, Professional Services, etc.) to execute new orders. 
• Manage and negotiate contract renewals. 
• Develop a strong understanding of key differentiators, internal/external systems, sales methodologies & processes. 
• Ability to accurately forecast and manage pipeline.  
• Deliver on revenue target quotas on a monthly/quarterly basis. 

NOTE: This role is direct field quota carrying, it is not overlay.

Desired Qualifications:  

• 3+ years of technology solution-based selling (SaaS, UCaaS, Cloud applications, VoIP). 
• Demonstrated sales record of consistently meeting and exceeding quota. 
• Success prospecting, engaging, managing Enterprise level customers  
• Strong interpersonal skills, ability to convey and relate ideas to others 
• Entrepreneurial flare - ability to learn and adapt quickly 
• Vibrant and energetic attitude, willingness to perform and get things done 
• BS degree, continued training and education preferred 
• Ability to travel as needed (less than 5%) 
• Ability to explore and make recommendations to customers based on their priorities. 
• Excellent customer service orientation, face-to-face and virtual (phone/video conferencing) to support remote users. 
• Strong initiative and creativity applied through technology. 
• Vibrant and energetic attitude, willingness to perform and get things done. 

What we offer:  

• Healthcare reimbursement

• Group life insurance and group salary continuation

• Superannuation Fund

• Employee Stock Purchase Plan (ESPP)

• Supplemental Business Travel Medical

• Employee Assistance Program (EAP) with 24/7 counseling sessions

• On-demand digital 1:1 wellness coaching 

• Mobile and internet reimbursement

• Leave entitlements, paid time-off, personal/carer's leave, paid holidays

RingCentral’s Enterprise Sales team is leading a massive change in the way some of the world’s best-known companies and organizations communicate and collaborate. RingCentral is the leading global cloud-based communications provider because we’re not just selling solutions; we’re changing the nature of communications. That’s why we’re the largest and fastest-growing pure-play provider in our space. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.