Uber's ability to deliver for millions of customers depends on having great delivery partners on the road. Growing and retaining our delivery partner base is one of the most critical and complex challenges in the business. It sits at the intersection of marketplace dynamics, creativity, and real human behavior.
As a Strategy and Operations Manager on the Earner Supply team, you will own the strategies that bring Delivery Partners onto Uber's platform. This means building acquisition campaigns that scale, designing creative solutions, and partnering with Product. You will work across a wide range of stakeholders (product, marketing, finance, and marketplace) to solve a problem where you get to write the playbook.
This role is ideal for someone who is equal parts strategist, operator, and entrepreneur. You will have genuine ownership of initiatives end to end, from identifying the opportunity to building the business case, launching, and optimising. The supply growth space is large, evolving, and ripe for creative thinking, whether that is unlocking new supply segments, designing experiments, championing product-led growth solutions, or forging external partnerships.
What you’ll do- Own supply acquisition and engagement strategy: drive campaigns, including designing new ones, and lead initiatives that grow our delivery partner base.
- Reduce churn and deepen engagement: optimise beyond the first trip, build initiatives, and partner with teams to improve long-term platform engagement.
- Champion product-led growth: work hand in hand with Product teams to identify and ship productised solutions to supply growth challenges.
- Support external partnerships: collaborate with external partners to reach and grow new Delivery Partners.
- Design and run experiments: build test-and-learn frameworks to validate new acquisition channels, campaign formats, and engagement mechanics before scaling.
- Work across a broad stakeholder set: partner with marketing, finance, partnerships, product, and central teams to tailor solutions for local market needs and influence the broader supply growth roadmap.
- Solve creatively in ambiguity: bring fresh ideas, test unconventional approaches, and build structured plans from complex data to tackle open-ended challenges.
- Minimum 3 years of experience in a similar role, applying data and creativity to tackle strategic, big-picture business problems.
- Strong individual accountability and motivation to drive results in a high-autonomy environment.
- Proficiency in Excel or Google Sheets, with demonstrated experience in data-driven decision-making.
- Hands-on experience with AI and automation tools (or a strong appetite to learn - we’ll give you the tools and the runway).
- Experience in supply-side growth, marketplace operations, driver or courier acquisition, or multi-sided platform dynamics.
- Familiarity with product experimentation, A/B testing, and growth-stage environments.
- Experience working closely with Product teams to define requirements and drive product-led solutions.
- Track record of managing campaigns or programs end to end, including budget ownership and performance optimisation.
- Demonstrated ability to apply systems thinking, resilience, and creative problem-solving in high-ambiguity situations.
- Familiarity with SQL or other data-querying tools.
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Uber Sydney, New South Wales, AUS Office
Sydney NSW 2000, Australia, Sydney, Australia
