About Resolution Life
Resolution Life Australasia is one of the leading life insurers in Australia and New Zealand, with ~ 1 million customers with superannuation, investments and life insurance policies, managing approximately A$30 billion in assets and have 1,000 employees across Australia and New Zealand.
We value diverse backgrounds and perspectives, foster an inclusive, collaborative and flexible working environment, where everyone can thrive. We are a fully enterprise agile organisation, and will support your professional growth and reward your contribution.
Join Us as a Claims Analyst – Supervision & Monitoring Specialist!
Are you passionate about driving excellence in Life Insurance claims? Do you thrive on data-driven insights, risk management, and uplifting team capability?
Purpose of the Role
In this pivotal role, you’ll oversee compliance and quality across Income Protection, TPD, Trauma, Terminal Illness, and Life claims. Your mission? To ensure our claims teams are operating at their best - within risk appetite, with precision, and with customer focus.
What You’ll Be Doing
Performing claims audits across Income Protection, TPD, Terminal Illness, Trauma and Life claims including admin and lodgement.
Maintain supervision and monitoring procedures/documentation including checklist creation/maintenance and sampling parameters.
Reporting of supervision and monitoring results, analysis, and generating insights to drive continuous improvement and manage risks.
Prepare and present insights, results, and feedback to stakeholders, assisting in driving capability uplift, continuous improvement, and risk management.
A focus on risk management across key risk indicators and ensuring business areas are operating within their risk appetite.
Participate in calibrations to ensure consistency in supervision and monitoring.
Lead or form part of working groups on supervision and monitoring activities across the organisation.
Develop and maintain comprehensive supervision and monitoring packs
What You’ll Bring
5+ years in Life Insurance claims, with deep expertise in Income Protection and TPD.
Strong grasp of LICOP, CHFS, and claims compliance obligations.
Experience in auditing, quality reviews, and stakeholder engagement.
Analytical mindset with the ability to turn data into action.
Exceptional communication, coaching, and problem-solving skills.
A passion for compliance, customer service, and continuous improvement.
Bonus Points For
Team leadership experience.
Proven ability to inspire and influence.
Resilience, social intelligence, and time management mastery.
Why Join Us?
At Resolution Life Australasia, we provide a flexible work environment and access to a range of employee benefits that will support you both personally and professionally including:
Discretionary bonus scheme
Career pathways, including local and global mobility opportunities
Leading Learning Platforms and support in professional development
Health and Wellbeing Programs
Accessibility and Checks
Before commencing employment in this role, you will need to provide two references, full working rights and complete police and credit checks through an online provider. As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce you will be provided with any support or accessibility requirements throughout your interview process. Please feel free to contact our Talent Team directly at [email protected].
Privacy Policy
Please refer to our Privacy Policy to learn about how we use the information you give us, alternatively you can view the same information by navigating to the page https://www.resolutionlife.com.au/privacy.
