System Administrator

At Sonder, we help organisations improve the health, safety and wellbeing of their people, empowering them to be at their best. Our mobile app provides immediate, 24/7 support to our members from a team of safety, medical, and mental health professionals - plus onsite help for time-sensitive scenarios. Accredited by the Australian Council on Healthcare Standards (ACHS), our platform gives our customers the insights they need to act on tomorrow’s wellbeing challenges today.
Founded in 2017, Sonder has rapidly expanded with operations in Australia, New Zealand, and the UK. After a highly successful Series B capital raise in August 2022, we are scaling globally to make a positive impact on our customers and their people. Our approach is both technology-driven and human centred aiming to transform workplace wellbeing with accessible, preventive care.

• 900,000+ eligible members across multiple countries
• 200 + team members, as well as an on-the-ground responder network 
• Partnerships with major corporations, education providers, and government agencies 

Join Sonder’s mission to deliver timely and effective global support, and contribute to empowering people to be at their best.

About the role

As a System Administrator at Sonder, you’ll be crucial in maintaining the reliability, security, and performance of our platforms that provide global wellbeing support. This is a hands-on role where you’ll manage both cloud-based and on-premises systems, with the autonomy to take full ownership of your work. You’ll troubleshoot issues, implement security improvements, and ensure smooth daily operations. If you enjoy working independently, solving technical challenges, and making a tangible impact in a fast-paced, dynamic environment, this is the perfect role for you.

What you’ll be doing

• Provide system administration and technical support for SaaS and corporate platforms.
• Perform regular system updates, access audits, and troubleshooting.
• Respond promptly to escalated technical requests and resolve issues efficiently.
• Manage IT processes for staff onboarding and offboarding (including user access setup and deactivation).
• Contribute to building and maintaining an IT knowledge base for internal teams.
• Collaborate with the IT team to assess and improve platform security.
• Execute system hardening tasks, including enabling SSO, whitelisting, and data residency management.
• Conduct regular platform audits to ensure compliance with security and operational standards.
• Oversee platform configuration, including stopping domain claiming and managing system operations.

Who are we looking for?

The ideal candidate has a growth mindset and is passionate, self-motivated, and takes pride in producing high-quality work every day. Above all else, you - the ideal candidate - will embody the Sonder values and love working in a fast-paced, dynamic workplace.

What you bring to the team;

• 5+ years of IT experience, with at least 2 years in systems administration.
• Hands-on experience with large-scale platforms (e.g., Google Workspace, Atlassian, MDM).
• Strong expertise in systems administration for both Windows and macOS environments.
• Experience managing enterprise SaaS platforms like Google Workspace and Atlassian products.
• Proficient in administering and maintaining cloud-based and on-premises platforms.
• Ability to work independently and as a collaborative team member.
• Adaptable and open to evolving technologies and shifting organisational priorities.
• Commitment to continuous learning and professional development.
• Strong team player with a focus on collaboration.
• Highly technically inclined with a passion for problem-solving.
• Resilient and composed under pressure, with the ability to maintain focus in challenging situations.

Why join Sonder?

At Sonder, we thrive in a fast-paced, high-performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals, dedicated to making a real impact on people’s lives every day.

• Hybrid and flexible working environment. Enjoy the perfect balance of in-office collaboration and work from home flexibility, empowering you to optimise your productivity and work-life balance.
• Gain free access to the Sonder app for you and your family, offering 24/7 on-demand support for health, wellbeing, and safety.
• $1000 annual contribution as part of your development plan + 2 days of study leave
• Paid parental leave with an attractive return to work policy, 12 weeks for Primary Carers and 4 weeks for Secondary Carers, plus our Primary Carers return to work at 80% for the first 3 months at full pay.
• Participate in our Employee Share Option Plan (ESOP) for you to be a part of Sonder’s success. 
• Salary packaging novated leasing.
• ​​Access $250 annually to fund to invest in your wellbeing, empowering you to choose the support that best fits your needs.
• Free coffee on Tuesdays and catered lunch on Thursdays.
• Team social fund to connect with your team, plus monthly company wide social events. 
• Dog-friendly office. 
• Volunteer leave. 2 days per year to participate in meaningful causes and contribute back to the community.

Check out our life page for more info - https://www.linkedin.com/company/sondersafe/life/

Sonder is committed to creating an inclusive and diverse workplace for everyone. We offer equal opportunities to all, regardless of race, gender, age, disability, political beliefs, sexual orientation, or any protected status. All qualified applicants are encouraged to apply and join us in fostering a respectful and empowering environment.

Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and WWCC

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