System Support Analyst

If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. 

For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

Help people create their tomorrow, while you create yours

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve been doing it for over 170 years. 

If we do our job well, we genuinely add to the prosperity of our country and its people. 

How you'll make an impact

As the Bank GO Support Analyst, you'll play a critical role in ensuring the stability, resilience and performance of AMP's digital banking and mobile platforms. You'll take ownership of major incidents from initial detection through to resolution, leading high-priority investigations, coordinating engineering and vendor teams, and making critical decisions that minimise customer impact. Beyond incident response, you'll drive continuous improvement by strengthening observability, enhancing platform monitoring capabilities, improving service reliability, and implementing sustainable solutions that prevent recurring issues.

This is a highly visible role where you'll partner closely with engineering squads, product owners and business stakeholders to improve operational performance across AMP's digital banking ecosystem. By leveraging modern monitoring technologies, data-driven insights, automation, and AI-enabled operational practices, you'll help shape a more resilient, scalable, and customer-focused platform while contributing to AMP's broader digital transformation journey.

What you'll bring to the role

We're looking for a technically strong and proactive technology professional who thrives in complex, fast-paced environments and enjoys solving challenging operational problems. You'll bring proven experience managing incidents and problem resolution in large-scale technology environments, coupled with a strong understanding of IT service management practices, platform operations, cloud technologies and operational risk management.

You'll be confident engaging with stakeholders at all levels during high-pressure situations, balancing technical expertise with outstanding communication and relationship-building skills. Experience with observability platforms such as Datadog, Splunk, Dynatrace, or Grafana, alongside exposure to cloud environments (AWS, Azure, or GCP), will be highly valued. Most importantly, you'll be passionate about continuous improvement, leveraging automation and AI to improve operational outcomes, and creating resilient solutions that deliver exceptional customer experiences.

You’ll thrive here if…

If you can adapt from BAU to the ambiguous with ease, you’ll do well here. Change is never easy, so bring your commitment, grit and growth mindset.

Because we run lean, you’ll be expected to jump in and deliver across a variety of areas. Meaning, you’ll be closer to the action and executive decisions that influence where we go next.

If you’re someone that can hold their own, you’ll find AMP quite liberating. 

Why we think you’ll love working at AMP

Doing what we’ve always done is not an option, so your clever ideas will get airtime here. You’ll be encouraged to speak up and try new things. If they don’t work, we move on – better for it.

We know there’s no one way of doing things. So, you won’t have to sacrifice who you are or how you work to fit in here. We’re inclusive and flexible in many of the ways you’d expect. And in some of the ways you wouldn’t. As long as your health and wellbeing come first - at home and at work. 

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you’ll find moments to connect, feel valued and do meaningful work. 

Whether it’s through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have. 

We believe in the power of inclusion and diversity

We’re dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers. 

We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process. 

We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website

Ready to create your tomorrow?

If you’re someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.

Don’t procrastinate! We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.