Provide BAU support for Yardi Voyager across regions, act as the main interface between business and technical teams, elicit and document requirements, develop functional/technical specs, coordinate testing, prepare documentation and training, and identify/raise support cases for bugs while supporting system implementation and optimisation projects.
Position Summary
The role is based in our Sydney office and will report to the Senior Systems Analyst. It will involve providing BAU support to end user in Yardi Voyager and Elevate across multiple regions. The role will act as the main interface between the business teams and the relevant technical resources. There will also be a component to the role providing process and technical expertise with ongoing Group Technology optimisation projects.
Key Accountabilities - including but not limit to:
- Supporting and maintaining business systems including user management, queries, application support, etc.
- Eliciting and documenting requirements from business stakeholders while acting as the main interface between the business teams and the relevant technical resources
- Developing functional/technical requirements e.g., acceptance criteria
- Coordinating testing to determine effectiveness of solution
- Prepare documentation and train resources for end users of the system
- Help with identifying bugs reported by end users and raising support cases.
Requirements
Essential
- 2+ years Yardi Voyager experience in a Systems Analyst or a Systems Orientated role
- Solid Excel Skills
- Experience in system implementation and maintenance
- High attention to detail
- Strong ability to understand business and system processes
- Strong communication & stakeholder management skillsets
- Self-starter with demonstrated ability to use initiative, work without supervision and assume full responsibility for completion of tasks
- Proactive and willing to look for ways to improve processes and procedures
Desirable
- CA/CPA Qualified or at least working towards it
- Experience in the Property Industry would be a strong advantage
- Understanding of databases or common query languages (SQL)
- Proficiency in Japanese or Korean language skills would be highly advantageous
Top Skills
Excel
SQL
Yardi Voyager
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